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Freshdesk VS SKUDONET

Compare Freshdesk VS SKUDONET and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  3. » Reviews
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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SKUDONET logo SKUDONET

Scale easy and avoid system disruptions with the ADC challengers through high availability, load balancing, security and high performance.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • SKUDONET Web Page
    Web Page //
    2024-05-23
  • SKUDONET SKUDONET WAF
    SKUDONET WAF //
    2024-05-23
  • SKUDONET SKUDONET Local Load Balancing
    SKUDONET Local Load Balancing //
    2024-05-23
  • SKUDONET SKUDONET Dashboard
    SKUDONET Dashboard //
    2024-05-23

Freshdesk features and specs

No features have been listed yet.

SKUDONET features and specs

  • Load Balancing : Load balance Layer 7 and Layer 4 on the OSI model like TCP, UDP and HTTP(S)
  • Global Load Balancing: DNS Load Balancing
  • IPDS: Intrussion prevention and detection system
  • DDoS: Distributed Denial of Service protection
  • Blocklist: Botnets, geo location, TOR nodes, Proxies
  • WAF: Web Application Firewall OWASP top 10
  • WAAP: Web Application and API Protection
  • Cloud Native: Ready to balance on hybrid clouds, public and on-premise

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

SKUDONET videos

+ Add

SKUDONET Prevents SQL Injection

Category Popularity

0-100% (relative to Freshdesk and SKUDONET)

Freshdesk

SKUDONET

Customer Support
100 100%
Customer Support
0% 0
Web Servers
0 0%
Web Servers
100% 100
Help Desk
100 100%
Help Desk
0% 0
Network & Admin
0 0%
Network & Admin
100% 100

Questions and Answers

As answered by people managing Freshdesk and SKUDONET.

How would you describe your primary audience?

SKUDONET's answer:

Technical IT team

Why should a person choose your product over its competitors?

SKUDONET's answer:

Easy to use and to manage, making the load balancing secure by default. Open source Load Balancer with cyber security capabilities

What makes your product unique?

SKUDONET's answer:

SKUDONET is the first Open Source Load balancer easy to use and to manage, previously called ZEVENET.

What's the story behind your product?

SKUDONET's answer:

SKUDONET was created in 2012 after analyzing other vendors offered solutions not easy to deploy and manage, with expensive maintenance costs and continued training, SKUDONETS appears as an alternative to Load Balancing making easier the integration of this technology in any environment.

Which are the primary technologies used for building your product?

SKUDONET's answer:

SKUDONET is created on Linux Operating system, SKUDONET converts this General purpose operating system to a specific networking solution for Load Balancing.

Who are some of the biggest customers of your product?

SKUDONET's answer:

SKUDONET previously called ZEVENET is used for many companies around the world like TATA communications, Carrefour, Volkswagen, SoftwareONE, Cloud Providers, Telecom Italia, Telefonica, etc

User comments

Share your experience with using Freshdesk and SKUDONET. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and SKUDONET

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

SKUDONET Reviews

Top 5 Open Source Load Balancers in 2024
Discover SKUDONET ADC Load Balancing Solutions, one of the formidable forces in the field of load balancing. The brand brings together a trusted team under a new brand. This forward-thinking company takes pride in its steadfast dedication to delivering unmatched performance and security at a vast scale. At the heart of SKUDONET's mission lies its state-of-the-art application...
Source: www.techtimes.com
10 Open Source Load Balancer for HA and Improved Performance
It supports advanced health-check monitoring, so faulty servers/services are out of operation quickly to provide a seamless user experience. Zevenet formerly known as Zen works well with a TCP-based protocol like FTP, SIP, SSL, HTTP, etc.
Source: geekflare.com
Top 5 Open-Source Load Balancers 2021
Available for all platforms, ZEVENET was founded in 2012 and is currently among the list of emerging favorites around the globe. Opting for easiness, it’s human nature to get swiftly attracted to the paradigms that are easy to understand and user-friendly. And as is the motto of the ZEVENET Load Balancer, it provides its users an intuitive paradigm to meet user’s load...
Source: linuxways.net

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

SKUDONET mentions (0)

We have not tracked any mentions of SKUDONET yet. Tracking of SKUDONET recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and SKUDONET, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Haproxy - Reliable, High Performance TCP/HTTP Load Balancer

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Kemp LoadMaster - L4/7 Load Balancer w SSL offload

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

AWS Elastic Load Balancing - Amazon ELB automatically distributes incoming application traffic across multiple Amazon EC2 instances in the cloud.

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