Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Shopify App Store Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Shopify App Store mentions (25)

• 🧠 Your first SaaS - A Marketplace App

  Shopify App Store The needs of a Shopify merchant touch so many different industries such as inventory and logistics management that there are so many unique problems to solve. Also, your first $1M dollars in revenue is free from commission! - Source: dev.to / 10 months ago

• This third-party Reddit app may survive — but only with a paid subscription

  I don't follow you, there are plenty of app stores that aren't google or apple, e.g. Shopify that has apps that routinely charge $99 a month. Source: almost 1 year ago

• Why Should You Hire a Shopify App Development Company

  Yes, we can assist you with the submission process to the Shopify app store, ensuring that your app meets all the necessary requirements and guidelines for a successful listing. Source: about 1 year ago

• Shopify and website sync

  First, check the Shopify App store for an existing app you could use. If there's no existing solution, Google around for an alternative. If still nothing, you may need something custom. Source: about 1 year ago

• What is your most important decision to help improve your store?

  Did you use the Shopify app or the iOS app? Source: about 1 year ago