Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Shippn Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Shippn mentions (6)

• Delivery help

  I found a service called shippn.com to suit my needs. Source: about 1 year ago

• SHOP in INDONESIA, SHIP EVERYWHERE in the world!

  The payment from PayPal for secure and trusted. Any P2P service helps us to successful transactions. I want to use shippn.com but it doesn't support my country. Source: almost 2 years ago

• Shipping from KSA to USA

  Hello fellow Redditors, I have an item that I want to purchase from a retailer in Saudi Arabia. I live in the united States and unfortunately, the retailer does not provide international shipping. Are there any Forwarding services out there that I can use to get this done? I saw a post in this sub reddit for Shippn.com but the only host that shows up for Saudi Arabia shows up as host is unavailable. Any other... Source: about 2 years ago

• Shippn.com don't have people in Romania. Do you know a website like it that does?

  I am in no way associated with shippn.com or any other site like it. I am just looking for a site that can help me. For the out of the loop people: shippn.com is a site where you can ask people to buy things for you and send them to you to bypass shipping restrictions. Source: over 2 years ago

• The other Guardians of the Galaxy steelbook is on FNAC

  Same...I'm US based too but luckily have a family member who lives in the UK who can forward me these. I've had success using https://shippn.com too. Its a little expensive though, estimate is about $40 USD for UK->USD. Source: almost 3 years ago