Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
ShareFile
Dropbox
Google Drive
Box
Microsoft OneDrive for Business
Egnyte
FileZilla
Slack
ShareFile provides you with the ability to send, receive and share large business files securely. Through the ShareFile portal, you can offer your clients a personalized, company-branded and password-protected platform from which to collaborate on files.
Secure file transfer is ensured with ShareFile's high-end encryption and hurricane-protected data centers. ShareFile offers a range of tools and features to compliment your current business workflow and to ensure a seamless integration into your day-to-day operations.
Freshdesk ShareFileFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be a lot more popular than ShareFile. While we know about 12 links to Freshdesk, we've tracked only 1 mention of ShareFile. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
My example was sharefile.com. I whitelisted sharefile then discover it uses "another" site for authentication. What suggestions (aside from me reading the source code which is what I've "been" doing) to ferret out all the other sites a "named" site (like sharefile.com) might also need whitelisting. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Dropbox - Online Sync and File Sharing
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Google Drive - Access and sync your files anywhere
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Box - Box offers secure content management and collaboration for individuals, teams and businesses, enabling secure file sharing and access to your files online.