Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
SCons might be a bit more popular than Freshdesk. We know about 15 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Has anyone tried SCONS? Came across someone using it in a place where I worked earlier. Python-based make-like tool. https://scons.org/. - Source: Hacker News / 14 days ago
The most comprehensive make alternative in python I've seen is Scons (https://scons.org/) It would be worth to see how they tackles some of the challenges you're looking into. Blurb from the website: SCons is an Open Source software construction tool. Think of SCons as an improved, cross-platform substitute for the classic Make utility with integrated functionality similar to autoconf/automake and compiler caches... - Source: Hacker News / 7 months ago
Https://scons.org/ It has cache facility to speed up re-builds. - Source: Hacker News / 11 months ago
SCons never got popular enough to escape the niches it grew up in. Source: 11 months ago
I literally do almost this exact thing with the game im working on. Situation is: im the programmer, working with an artist who cant code (and im not going to make them edit json on an ipad lmao) so I have a google drive spreadsheet where they put metadata for the items they make. I have a script that uses rclone to copy this down as a csv, along with the image assets. Then I wrote a python extension for scons... Source: about 1 year ago
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