Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Ruttl
Pastel
Markup.io
Marker.io
BugHerd
Hotjar
Userback
PageShare
To review fully developed websites, currently, people take screenshots, encircle design issues and share them in a word document or have long meetings with the developers to implement the changes. The average time required to review any page using such methods is over 3-4 hours alone, which makes such methods inefficient and time-consuming!
That’s why we built ruttl! Packed with powerful features, it allows users to add comments, edit content, track bugs, replace images, make design changes (& more) to web elements and share all kinds of changes needed to get implemented by developers. ruttl has streamlined the entire process of giving web design feedback and has become the favourite go-to design feedback tool for designers, developers, and agencies worldwide!
Freshdesk RuttlNo features have been listed yet.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Ruttl. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Competitors There are a few competitors out there that do something very similar (see https://ruttl.com/, https://usepastel.com/, https://bugherd.com/, https://www.markup.io/). This seems to suggest that there seems to be a general market for such a product. Source: about 1 year ago
Ruttl.com — The best all-in-one feedback tool to collect digital feedback and review websites, PDF's and images. - Source: dev.to / over 1 year ago
Ruttl - Helps you leave comments directly on live websites. Source: almost 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Pastel - Sticky note-based feedback collection tool for live websites
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Markup.io - The easiest way to comment and share feedback on over 30 file types. Sign up for free, upload your content, drop a comment, and share for review. Yep, it’s that simple.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Marker.io - Visual feedback and bug reporting tool for websites