Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Rufus Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Rufus mentions (6)

• Truly Wiping an HDD for resell?

  For HDDs, you'll want to use a program called DBAN (Darik's Boot and Nuke) to wipe it. It's included in the Ultimate Boot CD, and you can make that a bootable USB instead by using Rufus. Source: almost 2 years ago

• Both usb drives are not working even tho they're formatted in Fat32

  Someone below commented to use rufus. That tool is meant for flashing OS install images, but just using the format section should work fine. I use GParted's livecd, although that might be a bit overkill for a quick format. Source: almost 2 years ago

• Windows 11 Installation Assistant vs ISO file

  I would just download the ISO by itself. You don't really need the "assistant". Just mount the ISO with Rufus. Source: over 2 years ago

• Uninstalling Windows for Linux

  Maybe download the installers for Fedora & Tumbleweed and boot to the USB Drive you install the .iso file on to 'try' a distro first instead of destroying you current setup for the totally unknown world of linux. Use Rufus to create the bootable USB drive and HashTab to check the .iso files checksum. https://rufus.akeo.ie/. Source: almost 3 years ago

• Data sanitization - DBAN, Powershell or other?

  For HDDs, you'll want to use a program called DBAN (Darik's Boot and Nuke) to wipe it. It's included in the Ultimate Boot CD, and you can make that a bootable USB instead by using Rufus. Source: about 3 years ago