Retainful is an all-in-one Email Marketing Automation tool. We help eCommerce stores engage with customers automatically and grow sales. It is trusted by over 11,000 store owners around the globe.
With Retainful, you can recover Abandoned carts & convert lost sales to revenue. It helps store owners recover the abandoned carts by sending Dynamic coupon codes and encouraging customers to return to the store and drive more sales. Send automated cart recovery emails at regular time intervals and request customers to recover their cart. Make use of the Drag & Drop email editor to customize your emails & make them attractive. Use Shortcodes to personalize your cart recovery emails & increase your conversion rates.
Additionally, some of its features include real-time performance tracking with an informative dashboard, preventing customers from quitting with exit intent popups, running a Referral program & more. All of this has made Retainful one of the best Email Marketing Automation tools in the Shopify store.
Some of the features of retainful include
Track Abandoned carts in Real-time. Insightful dashboard to view no of Recovered & Abandoned carts and track performance. Drag & Drop email editor and personalization Auto-generate Next Order coupons. Manually set the Next order coupon expiry date. Go live with your Referral program in no-time.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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