Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

ResolveAI Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

ResolveAI mentions (6)

• I bootstrapped a SaaS to $10K MRR in a month and now idk what to do

  I saw your product! Great work! I have similar product, but specifically targeting B2B and customer support checkout ResolveAI. Source: over 1 year ago

• Paid or Freemium or Free Trial?

  I'm currently working on my SaaS, resolveai.co, and I'm having a bit of trouble deciding on which pricing model to go with. I've been doing some research on the three most popular models - paid access, freemium, and free trial, but I thought it would be great to get some real-life feedback from the community. Source: over 1 year ago

• How much revenue does your SaaS bring?

  Getting ~$500MMR from resolveai.co started 3 months ago. Getting clients is the hardest part for me, because I have no idea how to market a product 😅. Source: over 1 year ago

• B2B SaaS founders, how are you integrating ChatGPT into your product?

  We are using ChatGPT to automate customer support for businesses. Ingest company documentation and let AI converse with customers and website visitors. Also we use ChatGPT to summarize conversations and outline action items that customer support then can use to dive into conversation without going through conversation transcript. Source: over 1 year ago

• Promote your business, week of March 6, 2023

  👋 Hey there! I'm Rem from ResolveAI. We provide ChatGPT powered Chatbots for your business. 🎁 What we offer? - Customer Support, AI Assistant chatbots trained on your business information - 24/7 automated replies - Multilanguage support - Live Chat - join conversations when customer requests real human help - Custom integrations 🧐 Interested? Want demo? Checkout resolveai.co for chatbot demo. Schedule... Source: over 1 year ago