Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Reserve Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Reserve mentions (3)

• Getting out of amex jail without an existing Amex card

  *I did try different welcome bonuses: I tried 80k, 100k, 125k, 150k bonus pages + a referral link + resy.com's link. Source: 7 months ago

• Tips on getting out of pop-up jail with an already closed other Amex?

  I tried all of those :( I tried 80k bonus, 100k bonus, 125k bonus, 150k bonus, referral link, resy.com link. Source: 7 months ago

• Wanna take my girlfriend on a nice date for our anniversary

  You can make a reservation for Rubirosa on resy.com. Source: about 1 year ago

• Please talk me down from applying for amex gold and platinum

  I'm on resy , with a 150k signup bonus for the plat and 75k one the gold it's very tempting. Source: almost 2 years ago

• Do Resy offers have a catch/drawback?

  So, I have been eyeing the Amex Green Card offer on resy.com as many kind folks here recommend. Source: about 2 years ago