Software Alternatives, Accelerators & Startups
Register | Login

Freshdesk VS RedGate SQL Monitor

Compare Freshdesk VS RedGate SQL Monitor and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

RedGate SQL Monitor logo RedGate SQL Monitor

SQL Monitor helps you and your team find issues – before they become problems
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • RedGate SQL Monitor Landing page
    Landing page //
    2023-07-13

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

RedGate SQL Monitor features and specs

  • Comprehensive Monitoring
    RedGate SQL Monitor provides robust and detailed monitoring of SQL servers, databases, and associated infrastructure. It tracks performance metrics, resource usage, and potential issues across your environment.
  • Customizable Alerting
    The tool offers customizable alerting systems that notify users of potential issues based on predefined or custom thresholds, allowing for proactive issue resolution.
  • Historical Data Analysis
    SQL Monitor maintains historical performance data, enabling users to analyze trends over time, identify recurring problems, and plan for future capacity needs.
  • Intuitive Dashboard
    The intuitive and user-friendly dashboard provides an at-a-glance view of the health and performance of your entire SQL Server estate, making it easier to spot and address issues quickly.
  • Integration Capabilities
    It integrates well with various third-party tools and services, such as PagerDuty, Slack, and Microsoft Teams, facilitating seamless communication and collaboration.
  • Scalability
    RedGate SQL Monitor is designed to scale with your organization, handling both small and large SQL Server estates with ease.

Possible disadvantages of RedGate SQL Monitor

  • Cost
    The licensing and subscription fees can be relatively high, which may be prohibitive for smaller organizations or startups with limited budgets.
  • Learning Curve
    While the interface is user-friendly, there is still a learning curve associated with understanding and fully leveraging all of its features, particularly for users who are not experienced with SQL Server monitoring.
  • Resource Intensive
    SQL Monitor can be resource-intensive, potentially impacting the performance of the server on which it is running if not properly managed.
  • Complex Configuration
    Initial setup and configuration can be complex and time-consuming, especially in large environments with multiple instances and different configurations.
  • Limited NoSQL Support
    It's primarily focused on SQL Server environments, offering limited support for NoSQL databases, which may be a drawback for organizations using a mix of database technologies.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

RedGate SQL Monitor videos

No RedGate SQL Monitor videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Freshdesk and RedGate SQL Monitor)

Freshdesk

RedGate SQL Monitor

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Website Monitoring
0 0%
Website Monitoring
100% 100

User comments

Share your experience with using Freshdesk and RedGate SQL Monitor. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and RedGate SQL Monitor

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

RedGate SQL Monitor Reviews

We have no reviews of RedGate SQL Monitor yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

RedGate SQL Monitor mentions (0)

We have not tracked any mentions of RedGate SQL Monitor yet. Tracking of RedGate SQL Monitor recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and RedGate SQL Monitor, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ServerSuit - ServerSuit is a browser based program that enables remote Linux administration, monitoring, website hosting, and server setup automation.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AppZero - AppZero is a monitoring and migration tool that allows users to keep track of different applications and servers in both simple and complex IT environments.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Netumo - Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues.

Loading...