Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Really Good Emails should be more popular than Freshdesk. It has been mentiond 35 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Apologies if the title is a bit unclear. I'm in the process of creating an affiliate website that promotes products within a specific niche, utilizing referral links for monetization. I envision a structure akin to a Pinterest board or the format employed by this website. My goal is to achieve a highly visual interface. The homepage is intended to function as an image board showcasing various products, with the... Source: 5 months ago
Really Good Emails - Another one of the bangers. (One of my Favorites). Source: 10 months ago
Https://reallygoodemails.com is a great place to find inspiration and ideas. Source: 11 months ago
Here are a few websites to help: (may be updated since 2018) • Get emoji -https://getemoji.com/ Add emojis to the subject lines for better open rates. • SPAM Trigger Words - https://blog.prospect.io/455-email-spam-trigger-words-avoid-2018/455 words to avoid. • Subject Line words to use and not to use - https://content.coschedule.com/EmailSubjectLine-Words-Download.pdf • Write better subject lines -... Source: 11 months ago
I like checking out https://reallygoodemails.com/ to see how other people are creating good email design despite its limitations. Source: over 1 year ago
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