Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Qloapps Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Qloapps mentions (4)

• Free Online Hotel Booking Software

  If you have good hotel booking software, then you can book rooms in hotels for your guests instantly and get all kinds of facilities. Our Qloapps is a cloud-based, free hotel booking software that offers features such as online bookings, front desk operations, and inventory management. Source: about 1 year ago

• How Qloapps Helps Hotel Management Software

  Hotel management is a difficult task that needs the use of many tools and software. Hotel management software can play an important role in streamlining operations, enhancing the guest experience, and increasing income. That is why it is important to create an informed decision when it comes to selecting software that satisfies your business's unique needs and requirements. Source: over 1 year ago

• How Software Helps Hotel Management

  Hotels require an emphatic hotel management software solution to assist them in providing unique experiences to their guests, which can drive loyalty. And repeat business. Good hotel management software can help hotels streamline various operations such as booking and reservation management, room and rate management, front desk management, housekeeping management, and even revenue management. Source: over 1 year ago

• Software For Hotel Management System

  Free hotel management software is a ready-to-host service that is completely optimized for separate hotel and hospitality providers. This software program is for individuals who are seeking out a complete web-based hotel software system on their very own servers. Free hotel management software allows hotels of every size and variation to handle their everyday features effortlessly. Source: over 1 year ago