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Freshdesk VS ProProfs Chat

Compare Freshdesk VS ProProfs Chat and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ProProfs Chat logo ProProfs Chat

Live chat software for websites
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • ProProfs Chat Landing page
    Landing page //
    2022-01-25

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

ProProfs Chat features and specs

  • User-Friendly Interface
    ProProfs Chat features an intuitive and easy-to-navigate interface, making it simple for both new and experienced users to manage chats efficiently.
  • Customizability
    The platform offers extensive customization options to tailor the chat widget to match the website's branding and aesthetic.
  • Multi-Platform Support
    ProProfs Chat is compatible with various platforms and devices, including desktops, tablets, and smartphones, ensuring seamless communication.
  • Detailed Analytics
    The tool provides comprehensive analytics and reporting features, enabling businesses to track performance and make data-driven decisions.
  • Integration Capabilities
    It supports integration with a wide range of third-party applications and CRM systems, enhancing overall functionality.

Possible disadvantages of ProProfs Chat

  • Cost
    ProProfs Chat can be relatively expensive for small businesses, particularly when advanced features and integrations are required.
  • Limited Features in Basic Plan
    The basic plan offers limited functionality, which may not be sufficient for businesses with more complex needs.
  • Initial Setup Complexity
    Some users may find the initial setup and configuration process to be somewhat complex and time-consuming.
  • Occasional Bug Issues
    Users have reported occasional bugs and glitches that can impact the overall user experience.
  • Customer Support
    While customer support is available, some users have expressed concerns about the response time and effectiveness of the support provided.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of ProProfs Chat

Overall verdict

  • Yes, ProProfs Chat is a good option for businesses seeking reliable and efficient live chat software. Its comprehensive feature set makes it suitable for companies of different sizes, aiming to enhance customer interactions and support processes.

Why this product is good

  • ProProfs Chat is a popular live chat software that is feature-rich and user-friendly. It offers a variety of tools that assist businesses in real-time customer engagement, support, and conversions. Features such as customizable chat widgets, pre-chat and offline forms, chat greetings, and integration with multiple CRM platforms make it a versatile choice for numerous business needs. Additionally, it provides insightful analytics and reporting features that can help improve customer service strategies.

Recommended for

  • Small to medium-sized businesses looking for cost-effective customer support solutions
  • E-commerce websites wanting to enhance customer engagement and boost sales
  • Organizations requiring integration with existing CRM or help desk platforms
  • Companies looking for customizable and scalable chat support options

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

ProProfs Chat videos

No ProProfs Chat videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk and ProProfs Chat)

Freshdesk

ProProfs Chat

Customer Support
97 97%
Customer Support
3% 3
Help Desk
96 96%
Help Desk
4% 4
Customer Service
99 99%
Customer Service
1% 1
Live Chat
0 0%
Live Chat
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and ProProfs Chat

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

ProProfs Chat Reviews

We have no reviews of ProProfs Chat yet.
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Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

ProProfs Chat mentions (0)

We have not tracked any mentions of ProProfs Chat yet. Tracking of ProProfs Chat recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and ProProfs Chat, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ChatWoot - Open-source omnichannel customer engagement platform

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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