Software Alternatives, Accelerators & Startups

Freshdesk VS Preferred Patron

Compare Freshdesk VS Preferred Patron and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Preferred Patron logo Preferred Patron

Preferred Patron is the top Customer Loyalty Software Program for businesses in any industry of any size.
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  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Preferred Patron Contact Us
    Contact Us //
    2024-02-09
  • Preferred Patron Dashboard
    Dashboard //
    2024-02-09
  • Preferred Patron Promotion Management
    Promotion Management //
    2024-02-09
  • Preferred Patron Email Designer
    Email Designer //
    2024-02-09
  • Preferred Patron Gift Card Management
    Gift Card Management //
    2024-02-09
  • Preferred Patron Mobile Portal
    Mobile Portal //
    2024-02-09
  • Preferred Patron Landing page
    Landing page //
    2023-07-06

Discover the power of customer loyalty with Preferred Patron Loyalty, LLC., the premier provider of cutting-edge Customer Loyalty Programs, Customer Engagement Programs, and Gift Card Programs. Trusted by businesses across the United States, Canada, and beyond, we specialize in customizable white-labeled/branded loyalty solutions tailored to your unique needs.

With our advanced capabilities, including the ability to recognize spending patterns and track visits, Preferred Patron Loyalty programs are designed to drive customer retention and fuel business growth. Harness the strength of omni-channel communications through SMS, email, and app messaging to engage customers seamlessly across every touchpoint.

Elevate your brand and cultivate lasting customer relationships with Preferred Patron Loyalty, LLC. Explore our comprehensive loyalty solutions today.

Preferred Patron

$ Details
paid $149.0 / Monthly (Small Biz Edition - White labeled (5,000 Active Member Limit))
Platforms
Windows Web Cloud Mac PC Mobile Tablet Kiosk
Release Date
1997 April

Freshdesk features and specs

No features have been listed yet.

Preferred Patron features and specs

  • Marketing: Yes
  • SMS Text Messaging: Yes
  • Email Marketing: Yes
  • Digital Rewards Management: Yes
  • Points System: Yes
  • Promotion Management: Yes

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Preferred Patron videos

Preferred Patron Loyalty Promotional Video

More videos:

  • Demo - Preferred Patron Loyalty

Category Popularity

0-100% (relative to Freshdesk and Preferred Patron)
Customer Support
100 100%
0% 0
Marketing Platform
0 0%
100% 100
Help Desk
100 100%
0% 0
Loyalty Marketing
0 0%
100% 100

Questions and Answers

As answered by people managing Freshdesk and Preferred Patron.

What makes your product unique?

Preferred Patron's answer:

Preferred Patron Customer Loyalty stands out due to its comprehensive and customizable approach to building and maintaining customer relationships. Unlike other loyalty programs, Preferred Patron offers:

  1. White-labeled/branded loyalty solutions: Businesses can tailor the program to match their brand identity, enhancing brand loyalty among customers.

  2. Advanced capabilities: Preferred Patron's ability to recognize spending patterns and track visits allows businesses to gain valuable insights into customer behavior, enabling targeted marketing and personalized rewards.

  3. Omni-channel communications: Through SMS, email, and app messaging, Preferred Patron facilitates seamless communication with customers across multiple channels, ensuring consistent engagement and enhancing the overall customer experience.

  4. Extensive reach: Preferred Patron Loyalty programs are not limited to specific regions, as they serve businesses throughout the United States, Canada, and abroad, providing a global solution for businesses looking to foster customer loyalty and drive growth.

In summary, Preferred Patron Customer Loyalty stands out for its flexibility, advanced features, and global reach, making it a unique and powerful tool for businesses seeking to build strong, lasting relationships with their customers.

Why should a person choose your product over its competitors?

Preferred Patron's answer:

A person should choose Preferred Patron Customer Loyalty over its competitors for several compelling reasons:

Customization: Preferred Patron offers fully customizable white-labeled/branded loyalty solutions, allowing businesses to tailor the program to their unique brand identity and customer preferences. This level of customization sets Preferred Patron apart from competitors, ensuring a loyalty program that truly reflects the brand and resonates with customers.

Advanced Features: Preferred Patron's loyalty platform boasts advanced capabilities such as recognizing spending patterns and tracking visits, providing businesses with valuable insights into customer behavior. These features enable targeted marketing strategies and personalized rewards, fostering deeper customer engagement and loyalty.

Omni-Channel Communication: Preferred Patron facilitates seamless communication with customers across multiple channels including SMS, email, and app messaging. This omni-channel approach ensures consistent engagement with customers, enhancing their overall experience and increasing the effectiveness of loyalty campaigns.

Global Reach: With operations spanning across the United States, Canada, and abroad, Preferred Patron offers a global solution for businesses looking to implement effective customer loyalty programs. This extensive reach sets Preferred Patron apart, providing businesses with the flexibility to expand their customer base and drive growth internationally.

Proven Track Record: Preferred Patron has established itself as a leading provider of customer loyalty solutions, trusted by businesses of all sizes and industries. With a track record of success and a dedicated support team, Preferred Patron offers reliability and expertise that competitors may not match.

Overall, Preferred Patron Customer Loyalty stands out as the preferred choice for businesses seeking a customizable, advanced, and globally-scalable loyalty program that delivers tangible results in customer retention and growth.

How would you describe your primary audience?

Preferred Patron's answer:

Preferred Patron's primary audience consists of businesses across various industries, including retail, hospitality, healthcare, and service-based sectors. These businesses are seeking to enhance customer loyalty, drive repeat purchases, and foster long-term relationships with their clientele. Preferred Patron's solutions cater to both small businesses and large enterprises, providing customizable loyalty programs that can be tailored to meet the specific needs and branding requirements of each business. Additionally, Preferred Patron's omni-channel communication capabilities appeal to businesses looking to engage with their customers across multiple touchpoints, including SMS, email, and app messaging. Overall, Preferred Patron's primary audience comprises businesses that prioritize customer retention, growth, and personalized engagement strategies to stay competitive in their respective markets.

What's the story behind your product?

Preferred Patron's answer:

The story behind Preferred Patron Customer Loyalty begins with a vision to revolutionize customer loyalty programs and engagement strategies for businesses worldwide. Founded by a team of passionate entrepreneurs with a deep understanding of the importance of customer retention and brand loyalty, Preferred Patron was established to address the evolving needs of businesses in an increasingly competitive market landscape.

Driven by the belief that traditional, one-size-fits-all loyalty programs were no longer sufficient to meet the demands of modern consumers, Preferred Patron set out to develop innovative, customizable solutions that would empower businesses to build meaningful connections with their customers. Through extensive research, technological innovation, and a commitment to excellence, Preferred Patron emerged as a leading provider of customer loyalty programs, customer engagement solutions, and gift card programs.

Preferred Patron's journey has been marked by continuous growth, fueled by a dedication to delivering tangible results for its clients and a relentless pursuit of innovation. By leveraging advanced capabilities such as recognizing spending patterns, tracking visits, and omni-channel communication, Preferred Patron has helped businesses across a diverse range of industries enhance customer retention, drive revenue growth, and differentiate themselves in the marketplace.

Today, Preferred Patron Customer Loyalty stands as a testament to the power of vision, innovation, and a customer-centric approach. With a strong reputation for reliability, effectiveness, and unparalleled support, Preferred Patron continues to empower businesses to thrive in an increasingly competitive business environment while fostering lasting relationships with their customers.

Which are the primary technologies used for building your product?

Preferred Patron's answer:

The primary technologies used for building the Preferred Patron product include a combination of robust programming languages, database management systems, and modern communication protocols. These technologies are chosen to ensure scalability, security, and seamless integration with various business environments. Some of the key technologies utilized by Preferred Patron include:

Programming Languages: Preferred Patron leverages languages such as Java, Python, and JavaScript for developing the backend infrastructure, implementing algorithms, and creating web-based applications.

Database Management Systems (DBMS): Preferred Patron utilizes relational database management systems (RDBMS), like SQL Server, to store and manage vast amounts of customer data, transaction records, and loyalty program information securely.

Cloud Computing: Preferred Patron utilizes cloud computing platforms to host its applications, databases, and other services, ensuring scalability, reliability, and flexibility for its clients.

Web Development Frameworks: Preferred Patron employs popular web development frameworks like React.js andAngular.js for building intuitive and responsive user interfaces, enabling seamless interaction with the loyalty program platform across various devices.

Communication Protocols: To facilitate omni-channel communication with customers, Preferred Patron integrates various communication protocols such as SMS (Short Message Service), email, and app messaging APIs (Application Programming Interfaces) into its platform.

Security Technologies: Preferred Patron employs industry-standard security technologies such as SSL/TLS encryption, secure authentication mechanisms, and data encryption protocols to protect sensitive customer information and ensure compliance with data privacy regulations.

By leveraging these cutting-edge technologies, Preferred Patron delivers a robust and feature-rich customer loyalty platform that empowers businesses to engage with their customers effectively, drive loyalty, and achieve sustainable growth.

Who are some of the biggest customers of your product?

Preferred Patron's answer:

Preferred Patron serves businesses across various industries, including retail, hospitality, healthcare, and service-based sectors. Some of the notable clients in these industries who have implemented Preferred Patron's loyalty programs and solutions include:

Retail Chains: Large retail chains or franchises seeking to enhance customer retention and drive repeat purchases.

Hospitality Businesses: Hotels, resorts, and restaurants looking to reward loyal guests and encourage repeat visits.

Healthcare Providers: Medical clinics, dental practices, and healthcare facilities aiming to improve patient loyalty and satisfaction.

Service-Based Businesses: Gyms, spas, salons, and other service-oriented businesses focused on building long-term relationships with their clients.

While specific names of the biggest customers may not be publicly disclosed, Preferred Patron's client portfolio includes a mix of small businesses and large enterprises across these industries, all benefiting from the customizable loyalty programs and advanced engagement solutions provided by Preferred Patron. For the most up-to-date information on Preferred Patron's customers, it's recommended to contact the company directly or refer to their official announcements and press releases.

User comments

Share your experience with using Freshdesk and Preferred Patron. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Preferred Patron

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Preferred Patron Reviews

Top Restaurant Loyalty Software Options for 2023
Preferred Patron is a popular loyalty platform for restaurants, thanks to advanced features and customization options. You can use the platform to communicate with your customers and control how your customers receive benefits.
16 Best Customer Loyalty Software of 2024: Compared
Preferred Patron Loyalty is best known for their incentivization tools to retarget repeat customers. This customer loyalty software helps you develop promotions, manage loyalty customers, create gift cards, and utilize multi-channel marketing. Their software can handle all types of promotions, including customer appreciation, cash-back promos, referrals, mystery rewards, and...
Source: thecxlead.com
Customer Loyalty Program Software and Apps
The Preferred Patron Loyalty solution has evolved since 1997 into a cloud-hosted SaaS model. Depending on the package you opt for, Preferred Patron offers multiple tiered-rewards programs with intelligent automatic advancement between tiers, unlimited incentive campaigns, product-based point accruals, and bounce-back incentives. In addition, enterprise-level businesses can...
Top 10 Honorable Reward Programs For Small Businesses in 2024
Preferred Patron Loyalty is a customer loyalty and gift card program software designed to serve enterprises of any size, especially to create reward programs for small businesses. This platform can help business owners create loyalty-centric business rules by capturing all necessary customer data such as demographics, purchase behaviors and customer communications.
Restaurant Loyalty Programs: A Comprehensive Guide
Preferred Patron, a loyalty marketing software, fosters relationships, improves repeat visits and boosts consumer spending. Unlike other loyalty programs for restaurants, this program lets you set up your mobile app around your brand. The loyalty program works best because it prioritizes communication with consumers.
Source: www.posist.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Preferred Patron mentions (0)

We have not tracked any mentions of Preferred Patron yet. Tracking of Preferred Patron recommendations started around Mar 2021.

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