Freshdesk VS Precoro

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Precoro Reviews

1. Andrii    

   co-founder at Effy | almost 2 years ago
   PRs, POs, invoices, vendor catalog - all in one system

   We can track each purchase order, who created it, and why. They are no longer lost, and we can always see the history. The dashboard allows us to monitor information about all essential documents and at what stage they are now and keep track of which invoices have not yet been paid or partially paid. By setting up budgets for each department, we can effectively plan the allocation and prevent overspending. The system is very flexible and convenient. I can't imagine my work without it.

   🏁 Competitors: Procurify

   👍 Pros:    Reimbursement management|Purchase order management|Supplier management|Financial reporting|Handy dashboard|Ease of use

   👎 Cons:    I'm satisfied with the way precoro handles its task. there are a few things that could be automated. for example, editing multiple pos at once
2. dkulaksyz    

   PM at Stripo Inc | almost 2 years ago
   Easy onboarding and great value for money

   I easily plan budgets for each project, promptly track spending, and create custom reports. Precoro allows doing this in 2 clicks. All suppliers and items are in one place, so purchase requests and orders are quickly created without errors. Precoro is a cloud-based tool, so I can use it from any device as long as I have internet. This greatly speeds up approval time and helps me keep everything under control no matter where I am.

   🏁 Competitors: Procurify

   👍 Pros:    We'll never go back to excel spreadsheets again. one solution meets all our needs and even more. visible approval workflow, budget section for each department, custom reporting fields, and item catalog make purchasing very easily manageable.

   👎 Cons:    Nothing, everything that becomes an issue is easily taken care of by their customer success team.
3. Amy    

   Operations Manager at Expandi | almost 2 years ago
   Very helpful software, easy to use!

   Each employee has access to Precoro at least for purchase requisition creation. This is very convenient because the budgets of each department are visible to their employees. Attachments and comments can be added to the requisitions, and items are added directly from the loaded catalog. All subsequent docs (from purchase order to receipt) are created automatically, significantly saving time. All statuses can be tracked in real-time and are always correct. The approval process is customizable; creating 1 or more stages to comply with the company's rules is possible.

   🏁 Competitors: Procurify

   👍 Pros:    High level of adaptation to the specific processes of each company or department|Customer support team to help set up processes, conduct employee training, and solve all related issues.|Saving time for all employees by automating and speeding up the ordering process|Precise cost analytics for efficient planning and budget management|Improved communication with the finance department

   👎 Cons:    We didn't have the option to add attachments when creating a vendor, but precoro fixed that in the last update.

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Precoro mentions (0)