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Freshdesk VS PostgreSQL

Compare Freshdesk VS PostgreSQL and see what are their differences

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Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PostgreSQL logo PostgreSQL

PostgreSQL is a powerful, open source object-relational database system.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • PostgreSQL Landing page
    Landing page //
    2023-10-21

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

PostgreSQL features and specs

  • Open Source
    PostgreSQL is an open-source database management system, which means it is free to use, modify, and distribute. This reduces the cost of database management for individuals and organizations.
  • ACID Compliance
    PostgreSQL is fully ACID (Atomicity, Consistency, Isolation, Durability) compliant, ensuring reliable transactions and data integrity.
  • Extensible
    PostgreSQL is highly extensible, allowing users to add custom functions, data types, and operators. This enables tailored solutions to specific requirements.
  • Advanced SQL Features
    PostgreSQL supports advanced SQL features like full-text search, JSON and XML data types, and complex queries, providing powerful tools for database operations.
  • Community Support
    There is a strong and active community around PostgreSQL, offering extensive documentation, forums, and collaborative support, which aids troubleshooting and development.
  • Multiple Indexing Techniques
    PostgreSQL offers a variety of indexing techniques such as B-tree, GIN, GiST, and BRIN, allowing for optimized query performance on various data types.
  • Cross-Platform Availability
    PostgreSQL runs on all major operating systems (Windows, MacOS, Linux, Unix), giving flexibility in deployment and development environments.

Possible disadvantages of PostgreSQL

  • Complex Configuration
    Setting up and configuring PostgreSQL can be complex and time-consuming, especially for beginners, requiring a good understanding of its parameters and best practices.
  • Heavy Resource Consumption
    PostgreSQL can be resource-intensive, consuming significant CPU and memory compared to other database systems, which may affect performance on lower-end hardware.
  • Backup and Restore Process
    The backup and restore process in PostgreSQL is not as straightforward as in some other database systems, requiring more manual intervention and understanding of tools like pg_dump and pg_restore.
  • Replication Complexity
    While PostgreSQL supports replication, setting it up can be more complex than some other databases. Advanced configurations like multi-master replication can be particularly challenging.
  • Steeper Learning Curve
    Due to its advanced features and extensive capabilities, PostgreSQL can have a steeper learning curve, making it harder for new users to get started compared to simpler database systems.
  • Less Third-Party Tool Support
    PostgreSQL has less support from third-party tools compared to more widely adopted databases like MySQL, which can limit options for auxiliary functions like administration, monitoring, and development.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

PostgreSQL videos

+ Add

Comparison of PostgreSQL and MongoDB

More videos:

  • Review - PostgreSQL Review
  • Review - MySQL vs PostgreSQL - Why you shouldn't use MySQL

Category Popularity

0-100% (relative to Freshdesk and PostgreSQL)

Freshdesk

PostgreSQL

Customer Support
100 100%
Customer Support
0% 0
Databases
0 0%
Databases
100% 100
Help Desk
100 100%
Help Desk
0% 0
Relational Databases
0 0%
Relational Databases
100% 100

User comments

Share your experience with using Freshdesk and PostgreSQL. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and PostgreSQL

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

PostgreSQL Reviews

Data Warehouse Tools
Peliqan acts as a bridge, allowing you to e.g. effortlessly pull your PostgreSQL data into Google Sheets for easy access and analysis using its one-click connector. Additionally, Peliqan’s platform provides a user-friendly environment for data exploration, transformation with Magical SQL, and visualization capabilities, all without needing to switch between multiple tools.
Source: peliqan.io
Top 5 BigQuery Alternatives: A Challenge of Complexity
For over three decades, the open-source object-relational database system PostgreSQL has maintained its reputation as a top SQL server due to its features, performance, and reliability. (Heck, Redshift is even based on Postgres!) It's the go-to database solution for large corporations and organizations across a variety of industries from ecommerce to gaming to...
Source: blog.panoply.io
10 Best Database Management Software Of 2022 [+ Examples]
Applications Manager offers out-of-the-box health and performance monitoring for 20 popular databases including RDBMS, NoSQL, in-memory, distributed, and big data stores. It supports both commercial databases such as Oracle, Microsoft SQL, IBM DB2, and MongoDB as well as open source ones like MySQL and PostgreSQL.
Source: theqalead.com
ClickHouse vs TimescaleDB
Recently, TimescaleDB published a blog comparing ClickHouse & TimescaleDB using timescale/tsbs, a timeseries benchmarking framework. I have some experience with PostgreSQL and ClickHouse but never got the chance to play with TimescaleDB. Some of the claims about TimescaleDB made in their post are very bold, that made me even more curious. I thought it’d be a great...
Source: pradeepchhetri.xyz
9 Best MongoDB alternatives in 2019
PostgreSQL is a widely popular open source database management system. It provides support for both SQL for relational and JSON for non-relational queries.
Source: www.guru99.com

Social recommendations and mentions

PostgreSQL might be a bit more popular than Freshdesk. We know about 16 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

PostgreSQL mentions (16)

  • Convert insert mutation to upsert
    In this quick post, we’ll walk through implementing an Upsert operation in Hasura using PostgreSQL and GraphQL. - Source: dev.to / 8 months ago
  • Perfect Elixir: Environment Setup
    I’m on MacOS and erlang.org, elixir-lang.org, and postgresql.org all suggest installation via Homebrew, which is a very popular package manager for MacOS. - Source: dev.to / about 1 year ago
  • Rust & MySQL: connect, execute SQL statements and stored procs using crate sqlx.
    According to the documentation, crate sqlx is implemented in Rust, and it's database agnostic: it supports PostgreSQL, MySQL, SQLite, and MSSQL. - Source: dev.to / over 1 year ago
  • Really tired. Is PostgreSQL even runnable in Windows 10? pgAdmin4 stucks at Loading whatever I try.
    Solution is just downloading and installilng pgAdmin from official pgAdmin homepage version, not the one that is included in the postgresql.org package. Source: almost 2 years ago
  • Why SQL is right for Infrastructure Management
    SQL immediately stands out here because it was designed for making relational algebra, the other side of the Entity-Relationship model, accessible. There are likely more people who know SQL than any programming language (for IaC) or data format you could choose to represent your cloud infrastructure. Many non-programmers know it, as well, such as data scientists, business analysts, accountants, etc, and there is... - Source: dev.to / about 2 years ago
View more

What are some alternatives?

When comparing Freshdesk and PostgreSQL, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MySQL - The world's most popular open source database

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Microsoft SQL - Microsoft SQL is a best in class relational database management software that facilitates the database server to provide you a primary function to store and retrieve data.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SQLite - SQLite Home Page

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