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Freshdesk VS Pimcore

Compare Freshdesk VS Pimcore and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Pimcore logo Pimcore

Pimcore is an award-winning data management and customer experience management software.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Pimcore Landing page
    Landing page //
    2022-11-26

Pimcore is an open-source software platform used by more than 110 000 companies worldwide. It offers state-of-the-art digital asset management (DAM), product information management (PIM), master data management (MDM), digital experience management (DXP/CMS), multi-channel publishing, and digital commerce. Acclaimed by analysts at Gartner and Forrester, its customers include Fortune 100 companies such as Pepsi, Sony, and Audi. The company's headquarters are in Salzburg, Austria. 
Pimcore’s consolidated platform enables organizations to manage product information, digital assets, digital commerce, and web content in a consolidated setup, thus empowering them with a single ‘trusted view’ of information and delivering a superior product experience to their customers across multiple touchpoints.
What makes Pimcore a great open-source alternative to proprietary, closed-source software is its incredible flexibility, 100% API-driven architecture, composable technology, speed-to-market, plus the momentum of 150+ global solution partners. The Pimcore Platform™ is loved by developers, agencies, and enterprises. For more information, please visit pimcore.com.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Pimcore videos

+ Add

Pimcore PIM - 2 Minute Demo

More videos:

  • Review - Pimcore, Akeneo Enterprise, Akeneo Community Edition comparison. MDM-PIM systems | kt.team
  • Review - Pimcore Features Overview

Category Popularity

0-100% (relative to Freshdesk and Pimcore)

Freshdesk

Pimcore

Customer Support
100 100%
Customer Support
0% 0
Product Information Management
0 0%
Product Information Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Digital Asset Management
0 0%
Digital Asset Management
100% 100

User comments

Share your experience with using Freshdesk and Pimcore. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Pimcore

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Pimcore Reviews

WordPress alternatives: Which CMS platform is the best?
To conclude, Pimcore comes out as the winner in this clash. It may still not have a more significant market share or some exclusive WordPress features and plugins, but it wins in every segment. Pimcore is perfect for large companies handling large quantities of data or having several departments work on a single website.
Source: factory.dev
List Of Top 9 Product Information Management (PIM) Software Solution To Integrate Your Product Data
Pimcore PIM software is an open source product information management. It helps you centralize and harmonize all your marketing, sales, and technical product information in a single place. It can handle any type of digital data in acquiring, managing, and sharing across multiple channels.
Source: www.mindstask.com

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than Pimcore. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Pimcore mentions (2)

  • Digital Asset Management
    Also, I have Pimcore up and running on AWS as well too .. https://pimcore.com/en. Source: over 2 years ago
  • What is Pimcore?
    Pimcore, by definition, is an open-source digital experience platform with superb data management capabilities. Source: over 2 years ago

What are some alternatives?

When comparing Freshdesk and Pimcore, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Boomi - The #1 Integration Cloud - Build Integrations anytime, anywhere with no coding required using Dell Boomi's industry leading iPaaS platform.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Syndigo Content Experience Hub - Content Experience Hub Your end-to-end solution to collect, create, enrich, manage, syndicate, and analyze all your digital assets, Core Marketing, and Enhanced product content. Request [...]

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Akeneo - Akeneo is an open-source Product Information Management solution.

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