Freshdesk VS Phonexa
Compare Freshdesk VS Phonexa and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Phonexa
Invoca
Calltrak
DialogTech
Prismana
CallTrackingMetrics
Kodeless
Ringba
Phonexa’s all-in-one platform helps optimize web lead, call lead, and email marketing campaigns through data analytics and real-time reporting. Our platform gives companies the tools they need to get the most out of every dollar spent. Phonexa's incredible insights allow marketing professionals to adjust campaigns to maximize ROI and review predictive reports to better plan for the future. Our platform provides unique customization features that can be easily tailored for various market verticals, including but not limited to insurance, financial, healthcare, and home services.
Call Logic, our fully integrative call tracking platform, provides call tracking, call recording, automated call distribution, and free API integrations to help businesses handle all their incoming calls and correctly attribute calls to their marketing efforts. Call Logic also provides local vanity phone numbers and custom toll-free numbers to heighten brand awareness and increase the number of calls.
LMS SYNC helps to organize, route, and transfer leads through customized filtration settings and a lead distribution system.
Phonexa’s email marketing software, E-Delivery, provides tools that help businesses create high-converting email campaigns.
Our business accounting platform – Books360 is fully automated with customizable invoicing, cash flow tracking, real-time notifications, and reporting.
Freshdesk PhonexaFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Invoca - Call tracking & analytics software
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Calltrak - CALLTRAK Call accounting System, Software for Cisco UC500 Call Manager Express, UCM, Avaya, Nortel, Samsung, Panasonic, Mitel, NEC
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.