Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Paperpile Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Paperpile mentions (10)

• Managing Your Personal Journal Article Library

  Https://paperpile.com/ I used to use this one and liked it a lot but I was paying money for it - not a lot of money. It will let you insert references in papers. Paperpile connects to your google drive to store your papers. It has a good search engine to find similar articles. Source: about 1 year ago

• Reading/annotating papers using Paperpile

  I'm using Paperpile (https://paperpile.com/) currently on my iPad Pro and Mac to do this, and it syncs to my Google Drive. My question: with Remarkable2 can I just annotate directly on the PDFs stored on my Google Drive and expect everything just works? I.e., no disruption on Paperpile side (since it just saves the modified PDF files to Google Drive) and my annotations just magically show up when I open the paper... Source: about 1 year ago

• Bibliography management software

  Paperpile (https://paperpile.com/) is my go to. It has Google Docs (and Drive!) integration too. Source: over 1 year ago

• Im a new 1st year PhD candidate starting Monday… I would really appreciate any tips or things you wish you had known at the beginning of your PhD. I have worked with my supervisor before so have a pretty good relationship although I am not naive to the fact this will change over time.

  Citation manager, keep a regular schedule, stay fit and use tools that help you - paperpile.com curvenote.com. Source: over 1 year ago

• What's the best option for citations + file in Logseq, without cloud access?

  Yup, it's a great feature. The app itself is too fiddly for me, I had trouble managing my duplicates. Since I am writing mostly in gdocs, I am keeping my literature in https://paperpile.com . They offer all the integration you could ever want and native citing into Word, gdocs and logseq via link. I chose it primarily due to its good iPad app and integration. Totally worth the few bucks. Source: about 2 years ago