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Freshdesk VS Oracle Advanced Security

Compare Freshdesk VS Oracle Advanced Security and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oracle Advanced Security logo Oracle Advanced Security

Stop would-be attackers and reduce risk of unauthorized data exposure with advanced security database technologies from Oracle. Together, encryption and redaction form the foundation of defense-in-depth, multilayered database security solutions.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Oracle Advanced Security Landing page
    Landing page //
    2022-09-27

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Oracle Advanced Security features and specs

  • Data Encryption
    Oracle Advanced Security provides strong encryption capabilities to protect sensitive data both at rest and in transit, ensuring compliance with regulatory requirements and reducing the risk of data breaches.
  • Transparent Data Protection
    It offers transparent data encryption (TDE) which allows encryption of data without requiring changes to applications, minimizing the impact on performance and operations.
  • Comprehensive Compliance
    The solution helps organizations meet various compliance standards such as GDPR, PCI DSS, and others by integrating encryption and data redaction features.
  • Data Redaction
    Advanced Security includes functionality to redact sensitive data dynamically, providing an additional layer of security by obscuring data from unauthorized users based on policies.
  • Ease of Implementation
    The tools provided by Oracle enable straightforward implementation of security measures across Oracle databases, streamlining processes for database administrators.

Possible disadvantages of Oracle Advanced Security

  • Cost
    Oracle Advanced Security can be expensive, particularly for small to medium-sized businesses, due to licensing fees and the cost associated with deployment and maintenance.
  • Complexity
    Implementing and managing advanced security features can add complexity to database management, requiring specialized knowledge and potentially increasing administrative overhead.
  • Performance Overhead
    While generally optimized, encrypting data can introduce some performance overhead, which may impact database efficiency, especially in high-transaction environments.
  • Vendor Lock-In
    Using Oracle Advanced Security may increase dependency on Oracle solutions, limiting flexibility when considering alternative database systems or support from third-party vendors.
  • Upgrade Requirements
    To make full use of Advanced Security features, organizations may need to upgrade their Oracle database to a version that supports these functionalities, which could involve additional time and expense.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Oracle Advanced Security

Overall verdict

  • Oracle Advanced Security is a reputable and effective solution for data protection, especially for enterprises that are already using Oracle's database solutions. Its strong encryption features and seamless integration within the Oracle ecosystem make it a worthwhile investment for those requiring high-level data security.

Why this product is good

  • Oracle Advanced Security is generally considered a strong product due to its comprehensive approach to data encryption and protection. It offers robust features such as Transparent Data Encryption (TDE), which protects both data at rest and in transit. Additionally, it supports strong authentication methods, regularly updated security algorithms, and seamless integration with other Oracle products, which further enhances its effectiveness. The solution also facilitates compliance with various regulatory requirements by protecting sensitive data against unauthorized access.

Recommended for

    This solution is particularly recommended for medium to large enterprises that deal with sensitive information and are already part of the Oracle ecosystem. Companies that operate in regulated industries such as finance, healthcare, and government, where compliance with data protection regulations is critical, would benefit greatly from Oracle Advanced Security.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Oracle Advanced Security videos

+ Add

TDE Demo for Oracle Advanced Security (Oracle Database 12c) - Part 3

Category Popularity

0-100% (relative to Freshdesk and Oracle Advanced Security)

Freshdesk

Oracle Advanced Security

Customer Support
100 100%
Customer Support
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100
Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Oracle Advanced Security

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Oracle Advanced Security Reviews

We have no reviews of Oracle Advanced Security yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Oracle Advanced Security mentions (0)

We have not tracked any mentions of Oracle Advanced Security yet. Tracking of Oracle Advanced Security recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Oracle Advanced Security, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DBHawk - Datasparc features DBHawk, online SQL Tools designed for Oracle, MS SQL Server and other databases.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Imperva Data Protection - Secure your data from attacks and simplify regulatory compliance. Imperva data security protects what matters most for your business – your data.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Scuba Database Vulnerability Scanner - <h3 class='hdg hdg_3'>Download Scuba, a free tool that uncovers hidden security risks</h3> <div class='media' style='position:relative; margin: 18px 0; width:100%;'> <div class='media-video js-modal' style='display:inline-block;' data-content='<…

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