Freshdesk VS OptinMonster

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

OptinMonster Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

OptinMonster mentions (6)

• How to Promote Podcast on Spotify?

  One of the best ways to promote your podcast is through email marketing. You can do this by sending your subscribers an email whenever you post a new episode. There are many tools out there to help you do this, including OptinMonster. Source: 9 months ago

• Modals and Lead Gen Forms - How do i create these?

  I think the most popular one is this though: Https://optinmonster.com/. Source: over 1 year ago

• Yesterday, we launched our Shopify website, and so far, we're pleased with the results!

  Of course, we installed all the necessary plugins like Smart SEO, OptinMonster and ModeMagic, which automates inventory, discount, and sale updates by automatically refreshing badges for discounts, new arrivals, and stock notifications. So far, it has shown to be quite effective in drawing client attention. Source: over 2 years ago

• After failing several times, I finally did it and got 5k orders for my store.

  OptinMonster to help me improve my site so that I can generate more money from the visitors I already have. Source: over 2 years ago

• 10 WordPress plugins to make your site GPDR compliant

  OptinMonster is the ultimate popup maker and marketing plugin that helps you get more email subscribers, increase your sales, and grow your business. - Source: dev.to / over 2 years ago