Nots.io is a SaaS for engineering teams aimed to help keep project docs up-to-date by linking them to the source code.
Often times company’s docs and internal knowledge pile up in some knowledge base, wiki, google docs or simply in md files in the repo. And after a while, everything turns into a mess. It’s hard to find the right document, determine whether it actually covers the code developers are working on right now. When you find something, it’s tedious to detect if the document is not outdated and everybody can trust it.
With Nots.io it’s possible to link any type of doc directly with the code. Make a short note or full-blown markdown spec right at the site. Choose image, PDF, GoogleDoc file. Import description and discussion from GitHub pull request. Get links from jira issue numbers. We know that docs could be spread across many places. Now select several lines of code, whole file, commit or branch and link the doc you have with the code. Now all docs have a clear scope. It’s easy to discover what is documented right from the IDE or from our site.
We also track the relevance of each added document. When the code behind the doc changes, we decrease its relevance factor (we call it the fresh-rate). This answers whether the doc is fresh today, and you may rely on it. All this keeps the documentation up-to-date.
No Nots.io videos yet. You could help us improve this page by suggesting one.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
DocBook - DocBook is a schema (available in several languages including RELAX NG, SGML and XML DTDs, and W3C...
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Text::Amuse - Markup language for AMuseWiki.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Groff - The groff (GNU troff) software is a typesetting package which reads plain text mixed with...