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Freshdesk VS Notion Automations

Compare Freshdesk VS Notion Automations and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Notion Automations logo Notion Automations

Automate your Notion workflows with Zapier
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Notion Automations Landing page
    Landing page //
    2023-02-18

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Notion Automations features and specs

  • User-Friendly Interface
    Notion Automations comes with an intuitive, easy-to-use interface that allows users to create automations without requiring technical skills. This makes it accessible for a wide range of users, from novices to professionals.
  • Integration Capabilities
    The platform supports integration with various third-party apps and services, enabling users to connect their Notion workflows with other tools they use, thereby enhancing productivity and streamlining operations.
  • Customization
    Notion Automations offers a high degree of customization, allowing users to create complex workflows and automations tailored to their specific needs. This flexibility is beneficial for addressing unique organizational requirements.
  • Time-Saving
    Automating repetitive tasks can save users a significant amount of time, allowing them to focus on more important activities. This can lead to increased efficiency and productivity.
  • Scalability
    The platform is scalable, making it suitable for both individual users and larger teams. As your needs grow, Notion Automations can grow with you, accommodating more complex workflows.

Possible disadvantages of Notion Automations

  • Cost
    While there may be free options or trials, advanced features and more extensive use might come at a cost, which could be a concern for budget-conscious users.
  • Learning Curve
    Despite its user-friendly interface, mastering more advanced features and complex automations may require a learning curve, which can be a hindrance for some users.
  • Limited Offline Functionality
    Notion Automations relies on cloud-based operations, meaning limited functionality when offline. This can be a drawback for users who need consistent offline access.
  • Dependency on Third-Party Integrations
    The effectiveness of some automations depends on the reliability and compatibility of third-party integrations. Any issues with these external services can disrupt workflows.
  • Security Concerns
    As with any cloud service that integrates with various third-party tools, there are potential security risks, including data privacy concerns and the safety of sensitive information.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

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  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Notion Automations videos

No Notion Automations videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk and Notion Automations)

Freshdesk

Notion Automations

Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100
Help Desk
100 100%
Help Desk
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Notion Automations

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Notion Automations Reviews

We have no reviews of Notion Automations yet.
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Social recommendations and mentions

Based on our record, Freshdesk should be more popular than Notion Automations. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Notion Automations mentions (7)

  • Every Notion user should save this post:
    Thanks for the diagram. However, there at least two notable ommissions: Notion Automations and Notion Backups. Source: almost 2 years ago
  • Google Calender 2-way sync
    Notion Automations has a workflow for this thats worth looking into: Https://notion-automations.com/. Source: almost 2 years ago
  • Syncing Google Calendars
    I use https://notion-automations.com/ and it honesty works pretty well. Not cheap, though :(. But it does close one of the biggest gaps in notion and makes it a viable task management tool for me. Source: about 2 years ago
  • Best Google Calendar Sync Option?
    Https://notion-automations.com/ offer the best 2-sync way solution with Google Calendar. Source: about 2 years ago
  • One way sync Notion -> Google Calendar
    Finally use this https://notion-automations.com/ 60USD per year is not problem price tier for me. Source: over 2 years ago
View more

What are some alternatives?

When comparing Freshdesk and Notion Automations, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

The Notion Automation Hub - Pre-built automations to supercharge your Notion setup

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Wildfire - With Wildfire, companies & agencies can easily build & launch social media marketing campaigns within minutes. Campaign formats include quizzes, contests, coupons, virtual gifts and more.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

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