Software Alternatives, Accelerators & Startups

Freshdesk VS Notion API

Compare Freshdesk VS Notion API and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Notion API logo Notion API

Connect Notion to the tools you use every day
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Notion API Landing page
    Landing page //
    2023-08-23

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Notion API features and specs

  • Flexibility
    Notion API offers a high degree of flexibility, allowing developers to interact with their Notion data in a multitude of ways. This enables the creation of custom integrations and automations tailored to specific needs.
  • Comprehensive Documentation
    The API is supported by extensive documentation and examples, making it easier for developers to get started and understand how to use the API effectively.
  • Wide Integration Capabilities
    Notion API supports various integration points, allowing it to work seamlessly with other tools and services. This helps in creating well-rounded workflows and cohesive tool ecosystems.
  • Active Development and Support
    Notion API is actively developed and maintained, with regular updates that introduce new features and improvements. There's also a responsive support channel for addressing developer issues.
  • Rich Data Interaction
    The API allows for in-depth interaction with Notion data, including reading, updating, and creating complex data structures like databases, pages, and blocks.

Possible disadvantages of Notion API

  • Rate Limiting
    The Notion API enforces rate limiting, which can be restrictive for applications requiring high-frequency data access.
  • Complexity
    Given the flexibility and richness of the API, it can be complex to master and may have a steep learning curve for developers unfamiliar with Notion’s data model.
  • Limited Offline Access
    The API requires internet connectivity to function, which can be a limitation for use cases needing offline access or synchronization.
  • Incomplete Features
    Certain features of Notion are not fully supported or accessible via the API at this time. This can limit what developers are able to achieve with the API currently.
  • Security Concerns
    As with any API, there are security considerations to be aware of. Ensuring data privacy and security in transmission and storage is crucial when using the API.

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Notion API videos

Notion API Beta - Release Radar

Category Popularity

0-100% (relative to Freshdesk and Notion API)
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
Help Desk
100 100%
0% 0
No Code
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Notion API

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Notion API Reviews

We have no reviews of Notion API yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Notion API should be more popular than Freshdesk. It has been mentiond 45 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Notion API mentions (45)

  • 2024 in Review: 18 Tools That Supercharged My Development Workflow🚀
    Notion: https://developers.notion.com/. - Source: dev.to / 5 months ago
  • [Personal Website] How to Use Notion as a Database for Full-Stack Development
    Obtain Notion API Token: Go to the Notion Developer Page, create a new integration, and get the API Token. - Source: dev.to / 7 months ago
  • Updating website content on schedule via GitHub Actions
    The “Update Content” action that downloads content from Notion API and commits the changes. - Source: dev.to / 9 months ago
  • Building a subscription tracker Desktop and iOS app with compose multiplatform - Configuring Notion
    // composeApp/src/commonMain/kotlin/api/QueryDatabaseRequest.kt Package api Import kotlinx.serialization.SerialName Import kotlinx.serialization.Serializable /** * https://developers.notion.com/reference/post-database-query */ @Serializable Data class QueryDatabaseRequest( @SerialName("start_cursor") val startCursor: String? = null, @SerialName("page_size") val pageSize: Int? = 100, ) { ... - Source: dev.to / 11 months ago
  • Shots: Create Mockups
    Our public API uses Notion.com: https://developers.notion.com/ Switching the product and marketing sites would take a lot of work for unclear/low benefit since at this point we’ve learned the .so lessons and have a good reputation. Given the choice of projects like “scale infra so we stay online and fast-ish”, “improve search”, or “notion dot com”, Notion dot com ends up below the cut line. - Source: Hacker News / over 1 year ago
View more

What are some alternatives?

When comparing Freshdesk and Notion API, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sync2Sheets - Give Notion the superpowers of Google Sheets

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Unofficial Webhooks for Notion - Receive Webhooks from your Notion Workspace

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google forms to Notion - Supercharge Notion with Google Form ⚡️