Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Niceboard Reviews

1. Nathan

   | Co-Founder at Bitcoiner Jobs | about 3 years ago
   Number 1 job board software

   Niceboard has been a saviour for our community job board and I would recommend the product to anyone looking to build a job board.

   The product is simple to use and the service from the team is outstanding.

   👍 Pros:    Super simple|Easy onboarding|Best customer service|Flexible

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Niceboard mentions (3)

• Roast my SaaS: Job board platform

  Https://niceboard.co/ We've been running since 2020 and have made a lot of development over the years. Source: 7 months ago

• Ask HN: Who is hiring? (September 2022)

  Niceboard | Full Stack Developer | New York, NY or REMOTE (US timezone preferred) | Full time | https://niceboard.co Niceboard is a founder-led, profitable, bootstrapped B2B SaaS startup: we are the preferred job board software for hundreds of leading communities running white-label job boards. - I’m looking for a scrappy Full Stack Developer to co-lead product development, help define the evolution of our tech... - Source: Hacker News / almost 2 years ago

• Looking to make a specific type of site.

  If you are looking for a quick solution that is secure and easy to manage you probably would like a closed source white label solution. These would be the most expensive but easiest to manage as they are mostly maintained by the job board platform host. Options: Https://niceboard.co/ Https://www.jobboardfire.com/ Https://jboard.io/. Source: about 2 years ago