Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Netlas.io
Shodan
Censys
ZoomEye
LeakIX
IVRE
FOFA
Nessus
Netlas.io is a non-intrusive internet scanner, whois, domain names & SSL certs database. The Netlas database contains information about all existing IP addresses, billions of domain names and SSL certificates, and stores hundreds of millions of host responses.
Compared to competitors, Netlas.io have some features. For example, user can search by the full response of the server, it follows up to 5 HTTP redirects while scanning and use various techniques, and product tags (more than 800).
Freshdesk Netlas.ioFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Netlas.io. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
To use this utility, you'll need a Netlas API key, which can be obtained from the Netlas website. After acquiring the API key, you can run the tool, specifying the target domain, port, and API key. Source: about 2 years ago
Https://netlas.io/ - Search and monitor devices connected to the internet. Source: over 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Shodan - Shodan is the world's first search engine for Internet-connected devices.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Censys - Censys helps organizations, individuals, and researchers find and monitor every server on the Internet to reduce exposure and improve security.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
ZoomEye - Network mapping service