Freshdesk VS Nearpod

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Nearpod Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Nearpod mentions (6)

• EAP660HD - 1000+ clients realistic?

  It will be mostly Windows/Mac laptops that will access Google Sheets (~100 laptops) and a testing website, nearpod.com (~75 laptops). Source: over 1 year ago

• Edtech and automation ideas

  I just found Nearpod, you can add your powerpoints/google slides to it and add small formative assessment tasks in between slides (it works almost like kahoot where you give the students a code and they can either work through at their own pace or it follows along with your lesson) there are a bunch of options for adding activity slides that I find really useful for determining in real time if the content makes... Source: almost 2 years ago

• What is the best thing you've bought or used in the last year for your in-person or digital classroom?

  Another one is Pear Deck which I use from time to time, for some interactive presentation sessions with my students. Near Pod has interactive lessons and videos as well. Source: over 2 years ago

• WebSockets on Chromebooks

  Access-control-allow-origin: https://nearpod.com. Source: over 2 years ago

• In need of dynamic, engaging resources/strategies for young online learners (A1)

  Wordwall.net, nearpod.com, liveworksheets and using the free google slides from slidesgo.com. Source: over 2 years ago