Freshdesk VS mRemoteNG

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

mRemoteNG Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

mRemoteNG mentions (21)

• Ask HN: Alternative to Putty for Multiple Sites?

  Been awhile since I had Windows as a daily driver for work, but years ago I used to use mRemoteNG https://mremoteng.org/. It was awesome, as I could bookmark SSH and RDP connections in one place, it also had tabs. - Source: Hacker News / 29 days ago

• VNC / RDP Tool recommendation for non-technical folk

  Https://mremoteng.org Tools or options > Security> encrypt ur creds. Source: 11 months ago

• As a SysAdmin, what’s your favorite tool?

  mRemoteNG - My old boss let me go years without telling me about this perfect bit of software. Multi-tabbed connections manager that let's you use multiple connection methods! It's quite handy to have all the relevant connections all in a folder with everything ready to do. I even use it at home now! Source: about 1 year ago

• Go To Software/Tools for Programmers

  One I haven't seen mentioned yet that I use quite a bit is mremote NG to keep track of remote systems and the logins for them. Pretty handy. Source: about 1 year ago

• Best Remote Desktop Software?

  If you have direct connection or VPN connection try using mRemoteNG Https://mremoteng.org/. Source: about 1 year ago