Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

ManualsLib Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

ManualsLib mentions (27)

• 88 Honda TRX250X torque specs

  I had to open up the "chat" and accept. I received no notification. I responded there but it appears that screenshot is from manualslib.com which doesn't have a manual for my bike. Source: 11 months ago

• Help choosing between 3 sewing machines I found!

  By the time the 514 was built, Singer had gone heavily into plastic gears, and the 514 has several. They usually last 30-40 years, though with excellent care they may last a bit longer. Trouble is that once the gears have to be replaced, it costs far more than the machine is worth because the whole machine has to be recalibrated and the person who does that work is fighting against the idiosyncratic wear... Source: 11 months ago

• Yamaha SY series (SY-list) Archive by Herbert Janssen

  As a total aside. The SY77 and SY99 op & midi manuals are much better on manualslib.com than the official Yamaha website with significantly better diagram scan quality + sort of okay OCR. Source: about 1 year ago

• Canon PowerShot A580

  Cool! If you have the manual, too, I would first use it to get familiar with the controls. Shame on Canon for not providing this anymore for very old cameras; you can get it online, however, from manualslib.com . Then, personally, I would take the ISO to 100, or even 80, if that looks better. Usually on these old cameras, ISO at levels higher than like 200 make your photos look like they came from a security... Source: about 1 year ago

• How bad did i do? (£5)

  Sometimes free service manuals are available at manualslib.com and the site is nice because the manuals are easily searchable. I don't find anything relevant ATM for models 6233/34/35. Archive.org can also be a source, but they are best searched externally, and for me, the listings will be down the page below more commercial sources. Again, no luck this time. Commercial sources have to be approached with care... Source: about 1 year ago