Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Mailbrew Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Mailbrew mentions (15)

• Show HN: Krz Digest – Create personalized newsletter digests

  — Filters for the incoming emails Alternatives: About a year ago, I found out, that the guys from https://mailbrew.com/ have an essentially identical product, which I used for a few months myself. The product is quite nice, but for my personal usage it did not work very well. I disliked the reading experience, the email formatting was broken for Outlook on Android for a while and forwarded emails did not look nice... - Source: Hacker News / about 1 year ago

• Email Marketing Service with Tools for Automated Weekly Post Summary Newsletters (Wordpress+eCommerce)?

  I looked at this a few months ago and ended up using mailbrew.com. It's free. Source: over 1 year ago

• Wasting so much time on social media (including reddit) and not able to focus.

  Https://mailbrew.com/ has helped me since instead of browsing reddit for hours and hours... It kind of just gives me the top three of things I'm interested in (like this post). Source: over 1 year ago

• Apps that should be paid, but are not (Part 4)

  Https://mailbrew.com/ Not a Mac specific app, but a webapp for taming inbox overload You can create your own newsletter from favorite sources. Source: over 1 year ago

• Please help identify the font of Mailbrew headings

  What is the font Mailbrew uses in their website headings? Thank you). Source: almost 2 years ago