Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Magento might be a bit more popular than Freshdesk. We know about 12 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Overall, Magento API and Postman provide developers with powerful tools to interact with the Magento e-commerce platform and build integrations or extensions that enhance its functionalities. - Source: dev.to / 9 months ago
In today's fast-paced digital age, e-commerce has become a crucial aspect of businesses worldwide. With the rise of online shopping, companies are looking for highly scalable, reliable, open-source, and cost-effective e-commerce platforms to sell their products and services. The use of open-source e-commerce platforms has gained popularity due to their flexibility, scalability, and affordability. However, with so... - Source: dev.to / about 1 year ago
This section summarizes the comparison between Medusa and Magento. - Source: dev.to / about 1 year ago
Magento is a popular e-commerce platform that was introduced first in 200, later it was acquired by adobe in 2018. Magento is created with open-source technology and it is suitable for all sizes of businesses either large or small. Source: about 1 year ago
In comparison to a SaaS eCommerce platform, a self-hosted solution requires more technical skill and maintenance; however, it is the most flexible option for those looking for complete customization capabilities. Self-hosted solutions do not have any limits and the website can be tailored in many different ways. Examples of self-hosted eCommerce websites are Uvodo, Magento Enterprise Edition, OpenCart,... Source: over 1 year ago
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