Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 3 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Magento Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago

Magento mentions (12)

• How to Test the Magento API in Postman?

  Overall, Magento API and Postman provide developers with powerful tools to interact with the Magento e-commerce platform and build integrations or extensions that enhance its functionalities. - Source: dev.to / almost 2 years ago

• Medusa vs. Magento: A Comparative Analysis

  In today's fast-paced digital age, e-commerce has become a crucial aspect of businesses worldwide. With the rise of online shopping, companies are looking for highly scalable, reliable, open-source, and cost-effective e-commerce platforms to sell their products and services. The use of open-source e-commerce platforms has gained popularity due to their flexibility, scalability, and affordability. However, with so... - Source: dev.to / about 2 years ago

• Medusa vs. Magento: A Comparative Analysis

  This section summarizes the comparison between Medusa and Magento. - Source: dev.to / about 2 years ago

• Best Shopify Alternatives for Your Online Store

  Magento is a popular e-commerce platform that was introduced first in 200, later it was acquired by adobe in 2018. Magento is created with open-source technology and it is suitable for all sizes of businesses either large or small. Source: over 2 years ago

• SaaS eCommerce platforms

  In comparison to a SaaS eCommerce platform, a self-hosted solution requires more technical skill and maintenance; however, it is the most flexible option for those looking for complete customization capabilities. Self-hosted solutions do not have any limits and the website can be tailored in many different ways. Examples of self-hosted eCommerce websites are Uvodo, Magento Enterprise Edition, OpenCart,... Source: over 2 years ago