Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

M/Monit Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

M/Monit mentions (5)

• syncoid alerts: how are you all getting notified on sync failure/success/etc?

  I use Monit (https://mmonit.com/monit/) to manage syncoid operation, scheduling and alerts. This also assists with grouping of jobs and provides at-a-glance status on the M/Monit dashboard. Source: over 1 year ago

• monmon -- Monitor your monitoring with a Raspberry Pi (or, annoy yourself with a flashing light whenever you have issues with Healthchecks.io, Monit, or UptimeRobot!)

  I recently switched to Monit to keep tabs on my servers, and although I really like the Idea of M/Monit, a paid product that lets you monitor all of your Monit instances in one Place (as well as giving you extended functionality), I just couldn't justify the cost. So I set out to create my own super lightweight M/Monit alternative, one that would Simply alert me of any issues with my Monit instances, and then I... Source: almost 2 years ago

• Can no longer connect to protectli/opnsense device

  Using MONIT or ZABBIX plugins to set up email (text, etc) alerts for when power is switched to batter, or from battery to mains, or the device has recovered from a total power loss. And monitor and alert for other things like connection loss (WAN/LAN) and more. Source: over 2 years ago

• Monitor disk status with ssacli

  I like monit because it’s simple, and has an easy web interface. I use m/monit to aggregate all my servers into one interface. Source: over 2 years ago

• Finally got a landing page built for my little lab, after much inspiration from this sub!

  I'm only running Monit on my OPNsense box, because it lets you configure some really specific conditions to watch/ trigger notifications for, and that was important for my firewall. It's great, but I wish there was a decent UI like M/Monit, but open source. Source: about 3 years ago