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Freshdesk VS Loop Email

Compare Freshdesk VS Loop Email and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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Contents:
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  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Loop Email logo Loop Email

Emailing for teams: Organize your Inbox into channels 💌
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Loop Email Landing page
    Landing page //
    2019-01-27

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Loop Email features and specs

  • Collaboration Enhancement
    Loop Email integrates team communication with email, allowing for seamless collaboration by enabling team members to share conversations, files, and messages all in one place.
  • Shared Inboxes
    The platform allows teams to manage shared inboxes efficiently, making it easy to collaborate on customer support and shared email accounts without losing track of responsibilities.
  • Real-Time Chat
    Loop Email provides real-time chat functionality within the app, enabling instant communication and reducing the reliance on external chat platforms.
  • Integrated File Sharing
    Users can share files directly within the platform, supporting smoother workflow processes and reducing the need to switch between multiple tools.
  • Email Organization
    Loop Email offers effective tools for organizing and managing emails, such as snoozing messages, setting reminders, and labeling, which helps users maintain a clutter-free inbox.

Possible disadvantages of Loop Email

  • Learning Curve
    New users might face a learning curve due to the integration of email and chat features, which can require time and training to use effectively.
  • Platform Dependence
    Relying heavily on a single platform for both email and team collaboration might lead to issues if there are service outages or technical difficulties.
  • Limited External Integrations
    Compared to other team collaboration tools, Loop Email may have fewer integrations with third-party apps, potentially limiting its functionality for users relying on a diverse set of tools.
  • Cost Considerations
    For businesses considering adopting Loop Email, the costs associated with licensing and user subscriptions could be a factor, particularly for small businesses or startups.
  • Feature Overlap
    Users already utilizing other collaboration and communication platforms might find overlapping features, which can lead to redundancy and resistance to adoption.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Loop Email videos

+ Add

Loop Email Lifetime Deal and Reviews 2020

More videos:

  • Review - Communicate, collaborate and manage emails all in one place with Loop Email
  • Review - Loop Email Webinar - Get Started with Loop Email

Category Popularity

0-100% (relative to Freshdesk and Loop Email)

Freshdesk

Loop Email

Customer Support
100 100%
Customer Support
0% 0
Email
0 0%
Email
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Management
0 0%
Email Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Loop Email

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Loop Email Reviews

We have no reviews of Loop Email yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Loop Email mentions (0)

We have not tracked any mentions of Loop Email yet. Tracking of Loop Email recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Loop Email, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Spike - Spike solves businesses' communication chaos by bringing together email, team chat, collaborative docs, and meetings, into one feed.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Front - The platform for exceptional customer service at scale.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Missive - Team communication app now supporting FB, Twitter & SMS

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