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Freshdesk VS Litmos LMS

Compare Freshdesk VS Litmos LMS and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Litmos LMS logo Litmos LMS

Most User-Friendly Learning Management System (LMS) in the World
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Litmos LMS Landing page
    Landing page //
    2023-10-08

Litmos is an award winning learning management system & the most user-friendly LMS in the world. Litmos enables the rapid creation of web based courses & easy distribution to learners on Mac, PC, iPhone, iPad & Android. Easily create learning courses in minutes. Litmos is the future of learning! Find out why over 1000 companies switched over to Litmos from their old LMS in 2013. No Credit Card, No Risk & No Obligation. Start your FREE trial today.

Freshdesk videos

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Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Litmos LMS videos

No Litmos LMS videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Freshdesk and Litmos LMS)

Freshdesk

Litmos LMS

Customer Support
100 100%
Customer Support
0% 0
LMS
0 0%
LMS
100% 100
Help Desk
100 100%
Help Desk
0% 0
Education
0 0%
Education
100% 100

User comments

Share your experience with using Freshdesk and Litmos LMS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Litmos LMS

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Litmos LMS Reviews

10 Moodle Alternatives
It can also automate time-consuming and repetitive tasks such as course registration and activity assignments, freeing up your time to focus on more essential tasks such as improving your learning content. In terms of tracking and monitoring, SAP Litmos generates unique reports to track your learners’ progress and performance, as well as get insight into the performance of...
Source: www.edapp.com
10 Best Moodle Alternatives You Should Discover Right Now
Some of the best companies use SAP Litmos and one of the reasons is that it caters to the online learning needs of every segment of a business. These include training for employees, customers, sales, compliance, and service & support.
Source: www.proprofstraining.com
15 Best Learning Management Systems (LMS of the Year 2020)
Litmos is a famous Learning Management System that is very simple and easy to use. Litmos LMS is mainly used for training of employee, customer, partner and compliance learning. When Litmos is integrated with the system, it offers several unique features that are essential for organizations.
Source: www.softwaretestinghelp.com
Top 20 Learning Systems for 2020
SAP continues to tell folks that this system isn’t made for Enterprise; I am telling you that it is. SAP Litmos has a client with 1M users. So regardless of what a vendor presents as “Enterprise” and it can be whatever the vendor wants it to be, having 1M users on a system, I believe more than qualifies. The system is strong in SMB/SME too.
Source: elearninfo247.com
Explore top 8 alternative LMS solutions to Moodle for your corporate etraining
SAP litmos is a SCORM certified learning platform. It is regarded as an easy-to-use and inexpensive installation solution. SAP integrates seamlessly with solutions such as PIng, Box, Centrify, Okta, and many more. The major feature of this platform is the admin dashboard is hassle-free and uncluttered. It also provides a central chart to display user logins, completed tasks...
Source: www.5vidya.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Litmos LMS mentions (0)

We have not tracked any mentions of Litmos LMS yet. Tracking of Litmos LMS recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Litmos LMS, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Talent LMS - A super-easy, cloud LMS to train your employees, partners, customers or students.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Docebo - Docebo Learning Management System is the best cloud LMS system on the market for online training. AICC SCORM xAPI compliant. Mobile elearning platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Moodle - Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!

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