Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

LeagueApps Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

LeagueApps mentions (3)

• First mobile app i build for myself

  I've been building AthleHub for both iOS and Android. The app is designed to assist individuals who enjoy group sports like soccer, football, and basketball. It allows them to create clubs and events for attendees. Additionally, I'm integrating Apple Health metrics and Google Health Connect to capture step counts and calories burned for members participating in an event for a given club. I believe targeting... Source: 8 months ago

• Ask HN: Who is hiring? (May 2023)

  LeagueApps | Office in NYC, or Remote anywhere in US | Full-time | https://leagueapps.com/ LeagueApps is a youth sports management SAAS. We help youth sports organizers run their business, providing the tools they need to manage registration, scheduling, payments, and more. We believe that every kid should have the opportunity to play, and we provide 1% of our revenue to youth sports accessibility. We're hiring... - Source: Hacker News / about 1 year ago

• Ask HN: Who is hiring? (April 2021)

  LeagueApps | REMOTE(US) | Washington, DC | New York, NY https://leagueapps.com is the operating system and community for youth and local sports leaders, providing them with the tools they need to manage and grow their organizations, and deliver amazing experiences to their members. A fast-growing, venture-backed company, we count professional leagues, teams, and athletes as our customers and partners, and reach... - Source: Hacker News / about 3 years ago