Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

JASP Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

JASP mentions (14)

• Introduction to Modern Statistics

  Anyone looking to apply and compare frequentist and bayesian methods within a unified GUI (which is essentially an elegant wrapper to R and selected/custom statistical packages), should check out JASP developed by the University of Amsterdam [0]. It's free to use, and the graphs + captions generated on each step are of publication quality out of the box. Using it truly feels like a 'fresh way' to do... - Source: Hacker News / 8 months ago

• Can anyone share spss for macOS?

  Https://jasp-stats.org fully free. Its advisible to learn python, R or matlab for graduate school. Source: 12 months ago

• Help with my analysis in spss. I have 5 independent (ordinal) variables. 1 Moderator and 1 dependent variable. How do I run a multiple regression in SPSS?

  Also for alternative software that are much easier to use take a look at JASP or jamovi (both are very similar); and as a bonus, neither of these two will require you to manually add product variables to your dataset. Source: 12 months ago

• [D] Discussion: R, Python, or Excel best way to go?

  If you have no access to SPSS (or SAS, or JMP), then look into JASP (https://jasp-stats.org/). I've only just touched that. One thing I believe is that JASP (as well as JMP) will allow/block off tests and analyses depending on the nature of each column. This means that, for example, if you have groups A, ..., Z, the software will treat those as non-numbers, which can only be used as inputs for variables which... Source: about 1 year ago

• [Q] Advice on JMP versus R

  If you're looking for a stop-gap Stats software while you learn R, try JASP. It's a free statistical analysis software which runs on R. Https://jasp-stats.org/. Source: over 1 year ago