Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Hacker's Keyboard Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Hacker's Keyboard mentions (5)

• iPhone physical keyboard from ex-Crackberry guy

  I've tried all kinds of portable physical keyboards but for programming on android you can't beat Hackers Keyboard https://github.com/klausw/hackerskeyboard I've got a fork working with Android 14. - Source: Hacker News / 6 months ago

• Does any one know where I can download a mobile Na'vi keyboard

  I forked the Hacker's Keyboard app on GitHub tweaked it, and compiled it. (using Android Studio). Source: about 1 year ago

• A pocket sized open-source AR device for the imaginative hacker

  Does not work with Hacker's Keyboard (https://github.com/klausw/hackerskeyboard). It closes itself after a few deciseconds, whereas usually the permanent notification feature can be tapped to open and use a keyboard anywhere. Or maybe I haven't tried using it on the new Android 11 yet and yet another of my favorite hacks broke.... Now that I try it elsewhere,... - Source: Hacker News / over 1 year ago

• Using your phone as a software development platform

  I used to code NodeJS services on my phone quite a lot when I was commuting to an office. I used Termux - https://termux.dev/en/. It was brilliant, and worked far better than you'd think it would. The main problem was the keyboard because the stock Android one doesn't support a lot of symbols. I solved that with https://github.com/klausw/hackerskeyboard. - Source: Hacker News / almost 2 years ago

• Practicing Linux within Android

  When I had it installed a couple of years ago, I found hackers keyboard very useful. It has NOT been updated in a long time. So proceed with caution I guess. Github link. Source: over 2 years ago