Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, GnuCash should be more popular than Freshdesk. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Https://gnucash.org/ is a pretty solid free and open source option. The catch being its UI probably isn't as refined as some other options, and I'm not sure how/if online banking connections work, so can be a bit manual. Source: 12 months ago
Could checkout https://gnucash.org/. Probably not as nice as a UI as some other options, but its quite robust in terms of tracking your finances. It has a budgeting feature, but I never used it. Worst case could use another app just for budgeting and GnuCash for general tracking of the current state of your accounts, and generating reports and such. Source: about 1 year ago
As of today (2/22/2023), gnucash.org seems to be up and running. Do the young folks still use "woot" as an exclamation of delight or is that already passe??😄. Source: over 1 year ago
I guess PART of my concern is that when you have a blank screen at gnucash.org for too long, it APPEARS to the outside world... People who might wish to consider using and supporting gnucash... that there is a problem that the organization is unable to handle and therefore the question arises "Are the team at gnucash competent or incompetent"? Source: over 1 year ago
I am a fan of Open Source projects and I've known about GnuCash for some time. I've started an online personal finance course that uses GnuCash, HOWEVER, the gnucash.org site seems to have been down for days or weeks lately. What's up. I thought the pandemic was over and the 'ronavirus was going into obscurity... Am I wrong? Did the team all die off? Are they not taking this seriously? OR... Is there actually... Source: over 1 year ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Mint - Free personal finance software to assist you to manage your money, financial planning, and budget planning tools. Achieve your financial goals with Mint.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
HomeBank - Access Financial Services. Easy, fee-free banking for entrepreneurs Get the financial tools and insights to start, build, and grow your business.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
YouNeedABudget - Personal home budget software built with Four Simple Rules to help you quickly gain control of your money, get out of debt, and reach your financial goals!