Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 3 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

GitHub Gist Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago

GitHub Gist mentions (8)

• Help…I’m slightly embarrassed to post this…but could anyone look at my profile and let me know if there are any “newbie red flags”. I’ve fallen in love with Python and decided to post projects from the classes I’ve taken. I’ve got more advanced projects to post and still have some project cleaning!

  If you are learning things, you could also create github gists. That way your repos will only be coding related, while you can create tutorials / work exercises in gists. Source: over 2 years ago

• Best Practice for keeping a library of code/functions to reuse in future projects

  I use Github, both for full repos and for short gists. Source: about 3 years ago

• Flutter Challenges: Challenge 02

  On the other hand, shared DartPads are just gists on GitHub so theoretically they can include code that works with different packages. Of course, such gists will not compile in DartPad and will be displayed as having errors :(. Source: over 3 years ago

• Best way to make notes about coding?

  Perhaps github gists? https://gist.github.com/discover. Source: over 3 years ago

• Some information that may be useful on the *nature of the problem* posed by the pandemic and SARS-cov-2 virus

  I looked at Github gists, but they are focused in displaying the markdown sourcecode (so e.g. Hyperlinks won't be clickable [1] ). Options just don't seem to be focused on simply hosting PDFs/information with clickable references. Source: over 3 years ago