Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Filestage
Frame.io
Ziflow
ReviewStudio
Workfront
Wrike
PageProof
Droplr
Filestage is the review and approval software that runs itself. You can share any content, set your due dates, then let the feedback come to you – freeing you up to focus on what you do best.
From large enterprises to independent agencies, Filestage helps teams collaborate faster and more effectively through every step of the approval process. And it works with all your file formats, including:
Today, some of the world’s best brands and agencies use Filestage for review and approval management, including AB Inbev, LG, Havas, GroupM, and Emirates. Instead of chasing people over email and managing approvals in a spreadsheet, you can see the status of all your files at a glance.
Filestage also integrates with your favorite apps so you can send reminders and get status updates wherever it suits you, including:
Freshdesk FilestageFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Filestage. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
We cracked the nut on this one. Our scopes dictate how much time a client has to respond (2-3 biz days) and issue increasing fines for their delays. When the bill comes they ask and we explain per scope the delay they caused on ___ by not responding within 3 biz days. The first time we waive the fine with no issues as a warning shot. If it happens again we only offset the fine if they sign a change order... Source: about 1 year ago
Best tool I've found for agencies is FileStage. It does one thing only and does it well: Proof approvals for clients. They click anywhere on a doc, image, or page in the built-in browser. They write notes, request changes, or approve. We have a round of internal review. Approval goes to client review. Feedback kicks it back to internal review, repeats until client approves. Worst part is email updates on... Source: about 1 year ago
I am looking for small self hosted review & approval tools for design and film. Something like "frame.io" or "filestage.io". Source: about 2 years ago
Filestage Might work. It’s an alternative to a tool I use called frame.io. Frame is more centered around video review and feedback. Filestage is better with other type of media. I haven’t used it extensively , only tested it with a coworker for video. I primarily do instructional videos so there were features in frame that worked better for me but filestage was pretty nice and may work for you. Source: about 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Frame.io - Video Post Production Collaboration Software
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Ziflow - Online Proofing software from Ziflow keeps teams connected and collaborating by providing a single source of truth for creative review and approval.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
ReviewStudio - ReviewStudio is an online proofing software built for easy collaboration on review and approval workflows, for all your image, video, web pages and PDF based projects.