Freshdesk VS Envoy

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Envoy Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Envoy mentions (7)

• Transition to OpenTelemetry, enhanced policy testing, and more - Cerbos v0.32

  We have been working closely with users of Cerbos such as Envoy, Blockchain.com, Utility Warehouse, 9fin, and Salesroom on this release. We can’t wait to hear more about what you would like to see in future releases - join our Slack community to join the conversation. - Source: dev.to / 5 months ago

• 80% of bosses say they regret earlier return-to-office plans

  Envoy sells products for managing hybrid workspaces: https://envoy.com/ So hardly an unbiased source. - Source: Hacker News / 9 months ago

• If you grew up here, what did the most “successful” person from your school or neighbourhood end up doing?

  Https://envoy.com was founded and is run by an Ottawa dude. Although yeah Shopify definitely counts :). Source: over 1 year ago

• Meetings touchscreen outside conference room

  For software, we started with https://gogetcorp.com/ which I liked, but we couldn't figure out a way to arrange foreign payment to renew with our purchasing rules. We're replacing with https://envoy.com/ just because we were already using it for guest check-in. Source: over 1 year ago

• Recommendations for iOS based conference room calendar kiosk?

  Maybe https://envoy.com or https://apps.apple.com/us/app/eventboard-book-meet-work/id536208667 is what are looking for, not free but both systems are quite good and powerful. Source: almost 2 years ago