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Freshdesk VS EasyChannel

Compare Freshdesk VS EasyChannel and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

EasyChannel logo EasyChannel

Simplify your multichannel eCommerce with EasyChannel.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • EasyChannel Dashboard
    Dashboard //
    2024-04-01
  • EasyChannel Multichannel Catalog
    Multichannel Catalog //
    2024-04-01
  • EasyChannel Inventory Management
    Inventory Management //
    2024-04-01
  • EasyChannel Orders Management
    Orders Management //
    2024-04-01

Looking for a simple yet powerful platform to manage your online selling across multiple channels?

Then EasyChannel is the perfect solution for all your multichannel selling needs! With an intuitive and user-friendly system that's perfect for sellers with all levels of technical expertise, EasyChannel offers simple integration for top selling platforms like eBay, Amazon, Walmart, Etsy, Shopify, WooCommerce, Facebook Commerce and more!

Our customizable automations make cross-listing a breeze, while our order management, fulfillment, and customer service tools streamline your workflows across all your selling channels.

Ready to take your business to new selling channels and new heights? Then say goodbye to the multichannel madness and hello to streamlined success with EasyChannel!

Freshdesk

Website
freshdesk.com
Pricing URL
Official Freshdesk Pricing
$ Details
-
Release Date
-
Edit details

EasyChannel

Website
easychannel.com
Pricing URL
Official EasyChannel Pricing
$ Details
paid Free Trial $39.9 / Annually (Starter Plan - Unlimited channels)
Release Date
2023 February
Edit details

Freshdesk features and specs

No features have been listed yet.

EasyChannel features and specs

  • Multichannel Products Catalog: Cross-list your products on multiple channels.
  • Inventory Management : Sync inventory between channels.
  • Multichannel Listing Management: Use bulk actions to manage prices, inventory, product data and more.
  • Multichannel orders management: Manage your multichannel orders in one place.
  • eCommerce Helpdesk: Streamline your customer service across all your selling channels with EasyChannel Helpdesk.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

EasyChannel videos

No EasyChannel videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Freshdesk and EasyChannel)

Freshdesk

EasyChannel

Customer Support
99 99%
Customer Support
1% 1
Help Desk
98 98%
Help Desk
2% 2
CRM
0 0%
CRM
100% 100
Customer Service
100 100%
Customer Service
0% 0

Questions and Answers

As answered by people managing Freshdesk and EasyChannel.

What's the story behind your product?

EasyChannel's answer:

EasyChannel was launched in 2023 with the goal of making multichannel ecommerce accessible to all online sellers, no matter their starting point or tech know-how. Building on years of experience in various ecommerce spheres and positions, the team here at EasyChannel knows what online sellers need to start, run, and grow their business in an online world. As a team, our focus is making online commerce accessible to everyone, based on our belief that both the internet and free commerce should be equally accessible to all.

What makes your product unique?

EasyChannel's answer:

You can grow, scale, and expand your online business into virtually limitless new channels with EasyChannel's simplified approach to true multichannel commerce. Sell on multiple channels, and manage everything from one EasyChannel.

User comments

Share your experience with using Freshdesk and EasyChannel. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and EasyChannel

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

EasyChannel Reviews

We have no reviews of EasyChannel yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

EasyChannel mentions (0)

We have not tracked any mentions of EasyChannel yet. Tracking of EasyChannel recommendations started around Jul 2021.

What are some alternatives?

When comparing Freshdesk and EasyChannel, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

eDesk - Business Tools, Support, Sales, and Marketing, and Help Desk

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Richpanel - Customer Data Platform for Retail

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SageMailer - The best tool for getting organic Amazon reviews and seller feedback. 100% Amazon compliant. Monitor reviews & get notifications for unlimited ASINs. Multilingual templates for all Amazon marketplaces.

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