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Freshdesk VS Drip

Compare Freshdesk VS Drip and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Drip logo Drip

Turn more website visitors into customers with crash course
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Drip Landing page
    Landing page //
    2023-10-06

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Drip videos

+ Add

Kyle Beats Drip Review - Plugin Police

More videos:

  • Demo - Kyle Beats Plugin -DRIP-IS IT LIT?!?- REVIEW, DEMO AND FEEDBACK
  • Review - Kyle Beats NEW Plugin -"Drip"- Should you BUY?! | Making a beat Using "Drip"

Category Popularity

0-100% (relative to Freshdesk and Drip)

Freshdesk

Drip

Customer Support
100 100%
Customer Support
0% 0
Email Marketing
0 0%
Email Marketing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Marketing Platforms
0 0%
Email Marketing Platforms
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Drip

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Drip Reviews

11 Best Email Marketing Software for eCommerce in 2023
Drip's email marketing automation platform confidently positions itself as the go-to tool for eCommerce platforms. With workflow automation for essential actions like abandoned carts, post-purchases, and welcome emails, alongside advanced segmentation capabilities, Drip proves to be a great choice for eCommerce businesses aiming to establish or strengthen their online stores.
Source: www.getshow.io
11 Sendgrid Alternatives For Your Business Email
Ideal for eCommerce businesses, Drip serves as one of the best Sendgrid Alternatives. It connects popular eCommerce platforms like Shopify and WooCommerce, among others.
Source: www.duocircle.com
12 Top Campaign Monitor Alternatives & Competitors
Summary: Drip is one of the first powerful email automation software solutions. Today, Drip features close integrations with Shopify and eCommerce platforms, positioning themselves as the go-to automation platform for digital commerce.
Source: thedigitalmerchant.com
13 Best Email Marketing Software for Businesses in 2022
Drip is a great email marketing tool widely used by bloggers, marketers, and e-commerce businesses. It is a good option for small companies because it offers various add-ons that integrate popular website builder tools such as woo commerce and WordPress.
Source: thenextscoop.com
Best 12 Klaviyo Alternatives for Shopify
Drip is the marketing tool for you. Drip gives you an insight into who your customers are and what they need. The first step to getting your customers to swipe their cards is to understand their needs.
Source: adoric.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than Drip. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Drip. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Drip mentions (1)

  • Where to Publish Plugins, Add-ons, and Extensions for Software Engineers and Entrepreneurs
    Rob Walling is an entrepreneur mostly known for Drip and Microconf . He was chatting with Sam about businesses that anyone can start. - Source: dev.to / over 2 years ago

What are some alternatives?

When comparing Freshdesk and Drip, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ActiveCampaign - Integrated email marketing, marketing automation, and small business CRM. Send beautiful newsletters, setup behavioral based automations, and benefit from sales automation.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Constant Contact - Constant Contact offers email marketing, social media marketing, online survey, event marketing, digital storefronts, and local deals tools.

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