Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

DocFX Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

DocFX mentions (7)

• TSDocs.dev: type docs for any JavaScript library

  This is a better looking version of what Java and C# have had for a long time (kudos to the author for that!), is that the inspiration for this tool? https://docs.oracle.com/javase/8/docs/technotes/tools/windows/javadoc.html https://dotnet.github.io/docfx/ I saw the author mentioned in another comment that they found themselves peeping inside type declaration files "too often". While I do often use sites generated... - Source: Hacker News / 6 months ago

• What Does Microsoft Use to Create their KB Articles?

  Actually, we use it for OptiTune, it's called "docfx" https://dotnet.github.io/docfx/. Source: over 2 years ago

• Library / Codebase Documentation - Multiple aggregated libraries - How to create? DocFx does not support this?

  We would really prefer to use a somewhat generic pre-made tool for this (such as DocFX) compared to rolling our own solution. We can roll our own solution... But would prefer not to so that we can minimize development and maintenance overhead. Source: over 2 years ago

• CSharp Docuementation Site

  I use docfx from microsoft to generate documentation for all my oss libraries. Source: over 2 years ago

• What platform is Microsoft Docs hosted on?

  My best guess would be that there's a CI/CD pipeline in GitHub that utilizes DocFX to convert the Markdown files to HTML. The constructed HTML files are then placed in an Azure Storage account that configured for Static Website Hosting combined with Azure CDN. Source: almost 3 years ago