Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

digiKam Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

digiKam mentions (9)

• How to tag and store pictures downloaded from the internet?

  Digikam seems ideal for this https://digikam.org/. - Source: Hacker News / 11 months ago

• What are your favorite methodologies for organizing digital life

  I have all of my photos (with the exception of smartphone photos... ugh) in a nicely constructed set of folders \photos\yyyy\yyyymmmdd\ then the folder made by the camera, etc. I've got a small python script to generate the folders. I use Digikam[1] to do facial recognition and tagging on them. It's finally gotten to the point where it doesn't crash all the time writing metadata, and the facial recognition is... - Source: Hacker News / 11 months ago

• are there any free self-hosted DAMs like Adobe Experience Manager [AEM]?

  I use digikam for my own personal library. I’m not sure if it’s able to be run from a server, but I know you can hook up a NAS to it to manage it. Can tag photos, rank, organize, etc. Source: about 1 year ago

• Looking for a simple Photo manager/DAM for not photos advice?

  Check out digiKam. It has photo editing tools as well, but the main focus is photo management. Also it is free and open source. Source: about 2 years ago

• Looking for a way to tag my photo collection with keywords

  But with that many photos, I'd suggest a more fully featured digital asset management (DAM) program. Lightroom (paid), DigiKam, or DarkTable (both free) are good choices. PhoTool's IMatch (paid) also uses exiftool and is extremely powerful with regards to metadata. Source: about 2 years ago