Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

DbSchema Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

DbSchema mentions (8)

• What are steps you take when you want to build an ER model from an existing DB that is new to you? Are there any specific tools you like to implement in the process? I would love to learn others’ processes.

  You should look at DBSchema (https://dbschema.com/) it's a quite powerful tool for database design/synchronization/documentation/etc. It's not very expensive for what it's doing and cherry on the cake the UI/UX is pretty well designed (yes I fell in love with this tool when I worked with it on a previous project). Source: almost 2 years ago

• Top 5 MariaDB GUI tools in 2022

  DbSchema is a visual database design and management tool for all relational and a few No-SQL databases. It claims to help with design, documenting and managing databases without having to be an SQL expert, as the schema can be edited with a few clicks, without writing complex SQL queries. DbSchema is reverse-engineering the database schema and visualizing it as diagrams. After 15 days of a free trial, the price of... - Source: dev.to / almost 2 years ago

• DbDiagram – Draw Entity-Relationship Diagrams, Painlessly

  I've tried doing the SQL dump on dbdiagram a few months ago and ran into some issues. Unfortunately I don't remember specifically what, but after testing out a few other programs I ended up using the free version of https://dbschema.com/ and have been very happy with it. - Source: Hacker News / about 2 years ago

• Postico: A Modern PostgreSQL Client for the Mac

  Happy user of DbSchema: https://dbschema.com/ for the diagramming part. - Source: Hacker News / about 2 years ago

• Are there affordable data modeling tools that support IDEF1X?

  You could have a look at DbSchema. It falls under the "reasonably priced" category. There is a trial option, so it's easy to find out if it suits you without spending money. Source: over 2 years ago