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Freshdesk VS CuteFTP

Compare Freshdesk VS CuteFTP and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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CuteFTP logo CuteFTP

CuteFTP is a file transfer software engine that provides secure, simple, and powerful file transfers for people all over the world. CuteFTP is a multi-platform software available for Windows and Mac OS. Read more about CuteFTP.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • CuteFTP Landing page
    Landing page //
    2018-09-29

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

CuteFTP videos

+ Add

CuteFTP Pro Review

More videos:

  • Review - Overview Comparing AutoFTP, CuteFTP, and FileZilla.
  • Demo - CuteFTP 9 Demo: See What's New in Our FTP Client

Category Popularity

0-100% (relative to Freshdesk and CuteFTP)

Freshdesk

CuteFTP

Customer Support
100 100%
Customer Support
0% 0
File Transfer
0 0%
File Transfer
100% 100
Help Desk
100 100%
Help Desk
0% 0
FTP Client
0 0%
FTP Client
100% 100

User comments

Share your experience with using Freshdesk and CuteFTP. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and CuteFTP

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

CuteFTP Reviews

10 Best FTP Clients for WordPress Users (Mac and Windows)
CuteFTP is owned by a company called Globalscape. It’s only available for use on Windows platforms, and it requires a $59.99 per year payment. Most years the developers come out with a new version. In that case, you can upgrade for a fee of $29.99. CuteFTP also has one year of maintenance and support for an additional $30.
Source: kinsta.com
7 Best FileZilla Alternatives to Use in 2022
CuteFTP Pro is also the best FTP client, but it is not for free, and the subscription price is also high. The protocols which are supported are SFTP, WebDAV, and S3. And if you want to save the servers, then you can add servers to CuteFTP Pro and save it in the app. It offers great features like has the support of the scripting feature.
Source: techdator.net
6 FileZilla Alternatives for Safe File Transfers
A popular and robust FTP client, GlobalScape CuteFTP has a user-friendly interface that makes transferring files a breeze. You can create scripts within CuteFTP to automate tasks and save valuable time (automation isn’t a key feature of FileZilla). You can schedule automatic file backups, transfers, or site synchronizations and check for any changes in your local folders...
Source: www.dnsstuff.com
7 Best FileZilla Alternatives You Should Try
CuteFTP Pro is another great FTP client, but it is pretty expensive, especially considering that its user interface is not as good as its Mac competitor, Transmit. If you are on Windows, however, then CuteFTP Pro might be something worth looking at. Apart from FTP, it supports protocols like SFTP, WebDAV and S3. Also, you can add servers to CuteFTP Pro to save them in the...
Source: beebom.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

CuteFTP mentions (0)

We have not tracked any mentions of CuteFTP yet. Tracking of CuteFTP recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and CuteFTP, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FileZilla - FileZilla is an FTP, or file transfer protocol, client. It lets individuals transfer single files or batches to a web server. For many years, FTP was the standard for website design. Read more about FileZilla.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

WinSCP - WinSCP is an open source free SFTP client and FTP client for Windows.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cyberduck - A libre FTP, SFTP, WebDAV, S3, Backblaze B2, Azure & OpenStack Swift browser.

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