Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Crowdin Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Crowdin mentions (19)

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Crowdin.com — Unlimited projects, unlimited strings, and collaborators for Open Source. - Source: dev.to / 4 months ago

• Coding for UX writers

  We're using Crowdin for this, since we need to localise with external partners to different languages: https://crowdin.com/. But there are other options on the market that are geared more towards providing a true source of text, like Frontitude or Ditto: Https://www.frontitude.com/ Https://www.dittowords.com/. Source: 6 months ago

• "the USA is the dominant english speaking country"..."and? plenty of places have things they are known for which didn't originate there, like ireland and potatoes

  You can try crowdin.com for coordinating translation. Source: 11 months ago

• best i18n package for nextjs？

  Any specific recommendations on which one to choose? Any translation system to recommend? Such as https://crowdin.com/? Source: 12 months ago

• Just launched Secrets 4 - A Password Manager with sharing on iCloud

  For translations I can recommend you to use sites such as Crowdin, OneSky, Transifex, Weblate. Lot of smaller (singe or small team) developers are handling translations with the help of their users. You would be surprised how easy and how fast it is to manage translations at no (or nearly) cost this way. There is a lot of users willing to help to translate the app to their native languages. Source: about 1 year ago