Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 3 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Cortex Project Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago

Cortex Project mentions (6)

• Top 10 Prometheus Alternatives in 2024 [Includes Open-Source]

  Cortex is a horizontally scalable, highly available, multi-tenant prometheus alternative. - Source: dev.to / 7 months ago

• Scaling Prometheus with Thanos

  There are many Projects like Thanos, M3, Cortex, and Victoriametrics. But Thanos is the most popular among these. Thanos addresses these issues with Prometheus and is the ideal solution for scaling Prometheus in environments with extensive metrics or multiple clusters where we require a global view of historical metrics. In this blog, we will explore the components of Thanos and will try to simplify its... - Source: dev.to / 10 months ago

• Self hosted log paraer

  Now if its more metric data you are using and want to do APM, prometheus is your man https://prometheus.io/, want to make prometheus your full time job? Deploy cortex https://cortexmetrics.io/, honorable mention in the metrics space, Zabbix, https://www.zabbix.com/ I've seen use cases of zabbix going way beyond its intended use its a fantastic tool. Source: almost 2 years ago

• Is anyone frustrated with anything about Prometheus?

  Yes, but also no. The Prometheus ecosystem already has two FOSS time-series databases that are complementary to Prometheus itself. Thanos and Mimir. Not to mention M3db, developed at Uber, and Cortex, then ancestor of Mimir. There's a bunch of others I won't mention as it would take too long. Source: almost 2 years ago

• Centralized solution for Prometheus?

  You can use the Remote write feature to send to a centralized location. It would have to be scalable like Cortex https://cortexmetrics.io/. Source: about 2 years ago